End User and Desktop Engineer
Job in
Bartlett, Shelby County, Tennessee, USA
Listed on 2026-06-12
Listing for:
Ender-IT
Full Time
position Listed on 2026-06-12
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, Desktop Support, Windows Server
Job Description & How to Apply Below
Overview
Location:
Hybrid (3 days On-site and 2 days Remote)
Bartlett, TN
Responsibilities- Lead, mentor, and schedule the daily operations of the desktop support and endpoint engineering teams to ensure high-quality service delivery.
- Manage user access, group policies (GPOs), organizational units, and identity workflows to maintain secure end-user access controls.
- Oversee the deployment, patching, configuration, and security of all corporate end-user devices, including Windows 11/10 and legacy Windows XP environments.
- Serve as the tier-3 escalation point for complex technical issues, ensuring minimal downtime for employees and business operations.
- Maintain and secure legacy Windows XP endpoints through strict network isolation while mapping out migration strategies to transition users to modern hardware.
- Experience:
5+ years in IT desktop support or endpoint engineering, with at least 2 years in a team lead or managerial role. - Strong administration skills in Active Directory and Identity & Access Management (IAM) frameworks.
- Deep understanding of the Windows ecosystem, with hands-on experience supporting both modern operating systems and legacy Windows XP/7 environments.
- Experience with endpoint management tools (e.g., SCCM/MECM, Intune) for software deployment and patching.
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