Desktop Support Specialist

Engineered Medical Systems (EMS) is a full-service medical device manufacturer dedicated to precision, innovation, and quality. From our state-of-the-art facilities, we specialize in precision machining, complex assembly, and advanced manufacturing technologies—all tailored to meet the rigorous standards of the medical industry.

Beyond our technical capabilities, EMS fosters a collaborative and quality-driven culture where craftsmanship, continuous improvement, and team empowerment are at the core of everything we do. Our people are our greatest asset, and we take pride in cultivating a workplace that values integrity, accountability, and shared success.

Our services span prototype development, design verification and validation, full-scale production, and custom solutions. With a team-focused approach, we enhance design functionality, manufacturability, and product reliability—bringing premium medical devices to market with confidence and care.

The Desktop Support Specialist is responsible for assisting with the installation, configuration, and testing of IT equipment. This position assists with network and system upgrades and interacts with day to day to ensure all IT support tickets are handled in a timely manner.

• Troubleshoot, diagnose, and resolve user technical problems.
• Consult with users to determine hardware, software and system specifications.
• Responsible for completing IT support tickets in a timely manner.
• Help with the selection, installation, configuration, and testing of equipment.
• Assist with maintaining network and system documentation.
• Assist with network and system upgrades.
• Monitor and update company IT equipment.
• Support the EMS Quality Policy and Quality Objectives.
• Perform Other Duties as assigned.

• Bachelor’s degree in Computer Science or related field or equivalent combination of education and experience.
• At least 2 years’ experience working in IT support.
• Ability to work in a fast paced, team atmosphere.
• Preference in working in a small business environment.
• Knowledge and skill in using discretional judgment and organizational ability as well as being adaptable and versatile to perform different duties.
• Strong verbal and written communication skills.
• Ability to maintain confidentiality of company information.
• Ability to work independently with little supervision.
• Strong attention to detail.
• Must be able to speak, read and write in the English language.
• Ability to stand, stoop, reach, hold up to 50 lbs. on a repetitive basis.
• Able to stand and freely move about a manufacturing facility on a repetitive basis.