Sr Operations Systems Analyst

The Sr Operations Systems Analyst enables, optimizes, and sustains business systems, tools, workflows, and reporting solutions that support operational performance and organizational objectives. This operations-based role leverages expertise in business processes, system administration, and operational enablement when acting as a liaison between business stakeholders and technical teams to translate operational needs into functional and technical solutions. The incumbent is also responsible for maintaining existing applications, troubleshooting system issues, supporting enhancements, and driving continuous improvement initiatives across operational platforms and processes.

• Elicit, document, and analyze business and functional requirements for operational workflows, system enhancements, and process improvements
• Configure, maintain, and support operational systems, applications, and workflow tools
• Translate business requirements into technical specifications and functional system configurations
• Partner with operational stakeholders to identify automation opportunities and streamline manual processes
• Troubleshoot system issues, perform root cause analysis, and implement sustainable solutions
• Support testing activities including test scenario creation, user acceptance testing, and validation of system enhancements
• Create and maintain process documentation, system documentation, training materials, and standard operating procedures
• Monitor application performance and recommend enhancements to improve usability, scalability, and operational effectiveness
• Support data management, reporting, and dashboard development to provide operational insights and metrics
• Manage ongoing operational support requests and prioritize enhancements within established timelines
• Ensure solutions align with organizational governance, security, and compliance standards
• Act as a subject matter expert for operational systems and business process workflows
• Perform additional duties as assigned

• High school diploma or GED from an accredited institution
• Experience administering, supporting, or optimizing business applications, operational systems, collaboration platforms, or workflow management solutions
• Hands‑on experience configuring and supporting Microsoft SharePoint Online environments
• Experience configuring or supporting Microsoft Power Platform solutions including Power Apps and Power Automate
• Experience developing reports, dashboards, data analyses, or performance metrics to support operational decision-making
• Experience gathering and documenting business and technical requirements

• Bachelor’s degree in Business, Information Systems, Operations, or related field, or equivalent work experience
• Experience supporting operational systems within healthcare, managed care, insurance, customer service, contact center, clinical operations, or related environments
• Ability to communicate effectively with both technical and non-technical stakeholders
• Strong organizational skills with the ability to manage multiple priorities simultaneously

• Greater New York City Area (NY, NJ, CT residents): $83,100 - $120,360
• All Other Locations (within approved locations): $73,400 - $109,225

The hiring range is defined as the lowest and highest salaries that Healthfirst in “good faith” would pay to a new hire, or for a job promotion, or transfer into this role.

In addition to your salary, Healthfirst offers employees a full range of benefits such as medical, dental and vision coverage, incentive and recognition programs, life insurance, and 401k contributions. All benefits are subject to eligibility requirements. Healthfirst believes in providing a competitive compensation and benefits package wherever its employees work and live.