IT Help Desk Technician

Role Overview

The Level 1 Help Desk Technician provides technical support for First Horizon Bank employees who rely on technology to serve customers. The role involves troubleshooting PC hardware and software issues, networking, database, and server/client relationships. The technician will work in an office environment and may require occasional travel.

Provide technical support for technology issues, including personal computers, printers, and multi-functional devices. Troubleshoot and resolve issues through various channels, including Remote Desktop Management systems and Active Directory.

This role requires excellent customer service skills, analytical skills, and the ability to work effectively with end users, IT team members, and vendor partners. The ideal candidate will have a good foundation of technical knowledge and experience in troubleshooting PC hardware and software issues.

• Good foundation of technical knowledge and experience in troubleshooting PC hardware and software issues
• Excellent customer service skills
• Analytical skills
• Sound judgment
• Ability to work effectively with end users, IT team members, and vendor partners
• Experience working in an inbound help desk environment
• Excellent verbal and written communications skills
• Excellent interpersonal and professional interaction skills
• Self‑motivated and directed
• Capable of independent decision making and prioritization of tasks
• Knowledge of Service Now (plus)
• Minimum of 1 year in a similar job function
• Degree in IT related field or technical certifications (plus)

• Medical with wellness incentives
• Dental
• Vision
• HSA with company match
• Maternity and parental leave
• Tuition reimbursement
  
  Mentors program
• 401(k) with 6% match