Implementation Specialist

3AM Technologies Implementation Specialist Joelton, TN
· Full time Apply for Implementation Specialist

Setup and train both onsite and online for the Sim Serve Rx  product line

Whether in the clinic, recovery room or simulation environment, 3AM Technologies provides the infrastructure needed to care for patients and train future healthcare providers. Our Sim Serve Rx ® system equips educational institutions to train future healthcare providers on effective medication management practices in simulation environments. The Serve Rx® system brings safety and security to healthcare facilities with integrated software that reduces inventory costs and medication error rates.

3AM Technologies was founded in 2010 with the mission of providing medication management services with pride, honesty and vigilance.

Implementation Specialist – Sim Serve Rx

The 3AM Implementation Specialist requires independence, exceptional interpersonal skills and an attention to detail. The ideal candidate must have excellent administrative and communication skills, an adept business sense, the ability to focus on meeting customer needs and desire to travel.

The Implementation Specialist will be required to perform onsite and virtual installation duties including, setup, training, and various other tasks for the Sim Serve Rx  product line.

Job duties include, but are not limited to:

• Consult and provide input on Simulation Lab and educational workflows at the University level to successfully implement the Sim Serve Rx  system
• Execute training plan and document under company guidelines
• Train all levels of interaction with the Sim Serve Rx  product, including IT personnel, Sim Lab staff, Faculty and Students.
• Execute product training in field and via online training tools
• Answer product related questions and assist in troubleshooting in field and remotely
• Perform product demonstrations for new sales and ongoing post installation training
• Identify technical issues and relay information to technical support team members
• Assist in administrative / logistical tasks such as management of equipment being deployed at the customer site
• Maintain customer training and site visit summaries
• Complete weekly logs and expense reports
• 50% overnight travel
• Reports directly to CEO
• Reports to Joelton office (Nashville) when not traveling.

Qualifications Preferred

• 2+ years experience in a healthcare simulation/learning environment (Pharmacy or Nursing program) with technical systems involvement or with other healthcare computerized system applications
• Training and teaching experience and moderate technical skills
• Ability to assess client training needs and execute training based on needs
• Experience with Microsoft products, Word, Excel, CoPilot, Outlook, ETC…
• Demonstration of exceptional organization skills in a working environment
• Working knowledge of software & hardware applications and accessories
• Strong communication, accurate documentation and interpersonal skills
• Self‑starter with a positive, can‑do attitude disciplined to work on the road, at client sites and corporate environments