End User & Desktop Engineer
Job in
Bartlett, Shelby County, Tennessee, USA
Listed on 2026-08-22
Listing for:
First Soft Solutions LLC
Full Time
position Listed on 2026-08-22
Job specializations:
-
IT/Tech
Desktop Support, Windows Server, Systems Administrator, IT Support
Job Description & How to Apply Below
Job Summary
We are looking for an experienced
Job SummaryWe are looking for an experienced End User & Desktop Engineer to support and manage enterprise desktop infrastructure and end-user computing environments. The ideal candidate will have strong expertise in Windows desktop engineering, Active Directory administration, endpoint management, and desktop support operations. This role combines hands‑on technical responsibilities with team leadership to ensure reliable, secure, and efficient end‑user services across both modern and legacy Windows environments.
Key Responsibilities- Lead and coordinate the daily activities of the desktop support and endpoint engineering teams.
- Provide technical guidance, mentoring, and support to desktop support engineers.
- Administer and maintain Active Directory, Group Policies (GPOs), Organizational Units (OUs), and Identity & Access Management (IAM).
- Manage the deployment, configuration, maintenance, and lifecycle of Windows desktop and laptop devices.
- Support enterprise environments running Windows 11, Windows 10, and legacy Windows XP/7 systems.
- Utilize Microsoft Intune, SCCM, or MECM to deploy operating systems, applications, updates, and security patches.
- Act as the Tier-3 escalation point for complex desktop, hardware, software, and endpoint issues.
- Ensure endpoint security, compliance, and patch management across the enterprise.
- Maintain isolated legacy Windows XP environments while supporting migration initiatives to modern platforms.
- Collaborate with infrastructure, networking, and security teams to improve desktop services and user experience.
- Document technical procedures, standards, and support processes.
- 5+ years of experience in Desktop Support, End User Computing, or Endpoint Engineering.
- 2+ years of experience leading or mentoring desktop support teams.
- Strong hands‑on experience with:
- Active Directory
- Group Policy (GPO)
- Organizational Units (OU)
- Identity & Access Management (IAM)
- Experience supporting Windows 11, Windows 10, and legacy Windows XP/7 environments.
- Experience with endpoint management platforms such as:
- Microsoft Intune
- SCCM / MECM
- Strong troubleshooting skills for desktop hardware, operating systems, printers, peripherals, and enterprise applications.
- Experience with software deployment, patch management, and endpoint security.
- Excellent communication, customer service, and problem‑solving skills.
- Experience with Microsoft 365 administration.
- Knowledge of endpoint security and compliance best practices.
- Experience planning and executing Windows migration projects.
- Familiarity with Power Shell scripting and desktop automation.
- IT certifications such as Microsoft Certified, ITIL, or CompTIA are a plus
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