Pre-Production Coordinator

Job Summary

Job Summary:

The Pre-production Coordinator acts as a liaison between Account Managers and MRP
Teams/Departments (production, print inventory, packaging, etc.), managing and processing orders,
answering questions, and resolving problems that occur over the course of each vinyl project.

• Receive and enter orders from clients/customers and Account Managers
• Provide information regarding the status of client/customer orders to Account Managers
• Facilitate prompt and accurate delivery of assets for vinyl orders to each corresponding MRP
  Team/Department, (audio, accounting, art, data entry, shipping, packaging, etc.)
• Input new information into database systems
• Retrieve data as requested
• Input data provided directly from customers
• Verify data by comparing to source documents
• Provide updates and/or alerts if necessary for vinyl projects
• Followup with applicable MRP Teams/Departments to ensure vinyl projects are on schedule
• Respond to client inquiries as needed or requested
• Escalate problems and concerns
• Develop and nurture team-oriented working relationships with MRP Teams/Departments

• Interpersonal and customer service skills
• Ability to analyze and problem solve
• Excellent organizational skills and attention to detail
• Ability to handle a high volume of calls and/or emails daily
• Ability to share work among customer service team
• Excellent verbal and written communication skills
  
  Excellent time management skills with a proven ability to meet deadlines
• Ability to prioritize tasks
• Ability to function well in a high-paced, fluid, and at times stressful environment
• Must possess attentiveness and patience
• Ability to find the positive in any situation

Prior experience in a pre-production position or similar
Manufacturing experience is preferred but not required