Account Manager

engineered medical systems (ems) is a full-service medical device manufacturer dedicated to precision, innovation, and quality. From our state-of-the‑art facilities, we specialize in precision machining, complex assembly, and advanced manufacturing technologies—all tailored to meet the rigorous standards of the medical industry. beyond our technical capabilities, ems fosters a collaborative and quality‑driven culture where craftsmanship, continuous improvement, and team empowerment are at the core of everything we do.

Our people are our greatest asset, and we take pride in cultivating a workplace that values integrity, accountability, and shared success. our services span prototype development, design verification and validation, full‑scale production, and custom solutions. With a team‑focused approach, we enhance design functionality, manufacturability, and product reliability—bringing premium medical devices to market with confidence and care.

the account manager
, working in conjunction with the manager of customer engagement, and other account managers, plays a pivotal role in the day‑to‑day liaison and response activities between ems and specified customers. You will collaborate closely with the engineering, quality, and operations teams to manage customer accounts and ensure client satisfaction.

responsibilities

• works closely with engineering, quality, and operations teams to provide oversight of ems's daily and long‑term objectives regarding your specified customers.
• drive sales growth by achieving or exceeding the annual budgeted sales for assigned accounts, while proficiently negotiating and managing contracts and purchase agreements.
• qualifying leads: working closely with business development to assess assigned customers’ needs and determine if the opportunity is a good fit for the company’s products or services.
• crm management: maintain accurate customer and project information and sales activity within a customer relationship management (crm) system. Manage the opportunity funnel and help secure project wins for assigned accounts.
• learn and execute the ems customer support process. Provide insight and suggest areas of improvement with the end goal of improving customer experience.
• creating and maintaining a vendor managed inventory (vmi) system (internal or with the customer) as needed/required.
• ensuring weekly / monthly / quarterly reports are provided as per customer request.
• develop and maintain strong relationships with leadership, technical resources, and influences within assigned accounts, while directing all internal and external interactions based on customer needs and strategic priorities
• support the ems quality policy and quality objectives.
• perform other duties as assigned.

requirements

• bachelor’s degree in business or related field or equivalent combination of education and experience.
• 2+ years of experience in medical device manufacturing or contract manufacturing preferred.
• previous experience in account management preferred.
• experience working with customers.
• proficient in microsoft office.
• must demonstrate attention to detail during specification review and process development and the transfer of process knowledge to operations.
• must demonstrate the ability to collaborate in a team environment – value other’s ideas and experience.
• must demonstrate ability to solve problems of various technical complexity.
• must exhibit good communication skills (verbal and written) including effective interactions with personnel within and outside the organization.
• works well under pressure, organized and able to attain results on several projects simultaneously.
• understanding proper documentation/quality requirements for a regulated environment preferred.
• must be able to speak, read and write in the english language.

search firm representatives please read carefully

• ems is not accepting unsolicited assistance from search firms for our current employment opportunities. Please, no phone calls or emails.

please read carefully before applying

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