General Manager II

Description Shift

Monday - Friday - 1st Shift (Day)

This role is responsible for facility operations at larger, more complex locations (typically with 90 or more full‑time employees). The manager works closely with Operations, Quality, and Inventory Control teams to enhance performance, safety, security, productivity, cost control, customer service, and continuous improvement. This position serves as the primary point of contact between the customer and the Company and holds full management authority over contractual tasks and compliance.

• Manage exempt direct reports, including hiring, coaching, skills development, recognition, labor planning, and performance management.
• Prepare, maintain, and communicate operational goals and Standard Operating Procedures (SOPs).
• Oversee facility fiscal performance including P&L, forecasting, and annual budget preparation.
• Monitor and optimize space utilization and layout; make recommendations for improvement.
• Mentor and develop staff to meet operational objectives.
• Lead recruitment and onboarding efforts while reinforcing company culture.
• Ensure departmental and facility performance metrics are met efficiently and cost‑effectively.
• Ensure timely and accurate reporting of facility operations.
• Develop and manage equipment preventative maintenance, safety, and facility upkeep programs.
• Review and revise contracts in accordance with internal policy.
• Audit and manage facility purchasing processes to ensure compliance and cost savings.
• Ensure facility compliance with industry regulatory specifications.
• Perform other duties as required.

• Bachelor's degree in a related field and 7 years of relevant experience, or high school diploma/GED and 10 years of relevant experience.
• Strong analytical, planning, and organizational skills.
• Excellent interpersonal, collaboration, and presentation skills.
• Proficient in Microsoft Office applications.
• Ability to write reports, business correspondence, and procedure manuals.
• Problem‑solving skills in environments with limited standardization.
• Strong written and verbal communication skills.
• Customer service oriented and team‑focused.

• Bachelor's degree in Business Administration, Supply Chain Management, Logistics, or related field preferred.
• Minimum of 7 years' experience in logistics, operations, or supply chain management, with 5 years in a managerial role; or high school diploma/GED with 10 years of relevant experience and 5 years in a managerial role; or military rank at E8-E9 or O3-O5.
• Strong understanding of logistics and distribution processes and regulatory requirements.
• Experience managing WMS, QDM, LMS, P&L, and talent development.
• Proven oversight of safety programs and OSHA compliance.
• Experience with continuous improvement programs.
• Experience managing full P&L financials.
• Strong relationship‑building skills and confidence in client interactions.
• Excellent communication and presentation skills across all organizational levels.
• Track record of mentoring and developing direct reports.
• Technical competency in Six Sigma tools:
  Lean, Kaizen, process and change management, and statistical analysis a plus.
• Quarterly travel required.

• Ability to follow policies and procedures.
• Ability to read, write, and interpret information.
• Ability to add, subtract, multiply, and divide.
• Ability to use hands to finger, handle, or feel.
• Ability to sit, walk, or stand for the duration of the shift.
• Must possess visual acuity to perform essential job functions.
• Ability to conduct physical tasks with a full range of motion throughout the warehouse environment.
• Ability to lift/carry items up to 50 pounds.

Fed Ex Supply Chain, Inc. is an Equal Opportunity Employer, including veterans and individuals with disabilities.

• Know Your Rights
• Pay Transparency
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

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