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Senior Escalations & Partner Experience Manager

Job in Bartlett, Shelby County, Tennessee, USA
Listing for: Amazon
Full Time position
Listed on 2026-07-30
Job specializations:
  • Management
    Business Analyst, Change Management
Salary/Wage Range or Industry Benchmark: 93240 - 155400 USD Yearly USD 93240.00 155400.00 YEAR
Job Description & How to Apply Below

Amazon is seeking an Escalations Manager for the AFP Partner Success Team to lead end-to-end program management, build scalable intake mechanisms, and drive improvements that elevate partner experience. You will collaborate with stakeholders, define SLAs, and shape communications while owning a roadmap for new features and use cases.

The role emphasizes autonomous ownership, strong customer focus, and the ability to influence across teams, with multiple base locations including Nashville,

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Position Requirements
10+ Years work experience
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