Senior Manager, Distribution Operations

Brother is a leading provider of home and office equipment, sewing and crafting products, and industrial solutions. With a legacy spanning over 115 years, our brand is renowned for producing award-winning printers, sewing machines, P-touch labelers, and more. Brother International Corporation (BIC) was established in 1954, marking over 70 years of operations in the United States. Our Americas headquarters is located in Bridgewater, New Jersey.

BIC is a wholly owned subsidiary of Brother Industries Limited (BIL), which was founded in 1908 in Nagoya, Japan, and operates in more than 30 countries worldwide. Brother’s Americas presence includes subsidiaries in Canada, Mexico, Brazil, Argentina, Chile, and Peru.

Brother USA has consistently been recognized as a best place to work, reflecting our commitment to fostering a workplace culture aligned with our core values of being inclusive, collaborative, customer-centric, and socially responsible. We value work-life balance and flexibility, and as a result have introduced policies such as our hybrid office schedule, casual dress code, and flexible Fridays, which allow us to wrap up meetings for dedicated focus time or to start our weekends sooner, year-round.

Our commitment to employee growth and development is demonstrated through our offering of facilitated courses and certificate programs and our investment in resources that enable self-paced learning.

The Senior Manager, Distribution Operations manages all aspects and activities associated with the largest distribution center in the Brother distribution network. This role is the primary owner of the relationship with our local Third-Party Logistics (3PL) provider's management team ensuring that we establish and maintain a safe work environment while ensuring that efficiency, safety, quality, cost and productivity goals are achieved.

This position creates an environment of collaboration and respect among the various departments such as Corporate Finance, Information Technology (IT) and Transportation to drive overall supply chain excellence throughout the delivery process.

• Lead, support and drive results through the Third Party Logistics (3PL) provider
• Manage the relationship with the 3PL with daily meetings with our 3PL distribution partners
• Oversee the performance of the distribution center, both inbound and outbound processes
• Ensure exceptional outcomes and Key Performance Indicators (KPI's) to drive continuous improvement and align with overall corporate performance requirements by playing a key operational role in promoting actions and making investments
• Ensure that order fulfillment and shipping meet customer service objectives and business plan
• Manage all distribution functions and allocate internal and external resources to meet service level agreements and customer service objectives through 3PL Management

• Ensure the warehouse management system to SAP system is accurate, monitor and report on any unexpected results found in analysis, and investigate root cause for any discrepancies and work with cross functional team members to resolve
• Maintain optimal storage of product to meet operational needs
• Identify scrap or transfer opportunities to optimize and balance among business divisions and distribution facilities
• Review receiving activities to ensure accurate inventory receipt and put away and report discrepancies to appropriate personnel following up where necessary to correct
• Maintain and review report discrepancies to appropriate personnel following up where necessary to correct
• Maintain and review reports for items shipped short to the end customers, determine root cause analysis, and…