Program Specialist, Community Based Enrollment

Big Brothers Big Sisters of Middle Tennessee Program Specialist, Community-Based Enrollment

JOB TITLE: Program Specialist, Community-Based Enrollment

REPORTS TO: Manager of Community-Based

SUPERVISORY RESPONSIBILITY: No

FLSA STATUS: Exempt – Salary

LOCATION: Hybrid with in-office requirement in Nashville, TN

For over 50 years, Big Brothers Big Sisters of Middle Tennessee has served young people in the Middle TN region. Our work supports our belief that every child has the ability to succeed and thrive in life. Big Brothers Big Sisters makes meaningful, monitored matches between adult volunteers (Bigs) and youth (Littles). Through our commitment to quality, innovation, and the passion we have for our work, we develop and sustain positive, life-changing relationships that have a direct and lasting impact on the lives of our youth and the adults who mentor them.

Our Mission is to create and support one-to-one mentoring relationships that ignite the power and and promise of youth. As noted by our Vision, we are driven by a future in which all youth achieve their full potential.

Our mission is fueled by the values that guide our work every day – relationships, ownership, and evolution. We build strong, trusted relationships that allow us to make a greater impact in our community. We take ownership of our commitments, striving for excellence and continuous improvement. We embrace evolution, approaching challenges with curiosity, optimism, and a solutions-focused mindset. Together, these values shape our culture, drive our success, and ensure we deliver on our vision for the youth we serve.

We know teams perform at their highest when they feel supported and that they belong. Each of our team members brings unique perspectives and skills, and we are committed to building a culture where voices are heard, relationships are valued, and everyone has the opportunity to do meaningful work. At Big Brothers Big Sisters of Middle TN, you will be inspired by talented, dedicated colleagues who will inspire you to do and be your best.

We have created an environment centered on meaningful and supportive connections, where team members are seen and respected not just as employees, but as people.

Each employee at Big Brothers Big Sisters of Middle Tennessee helps extend the agency’s mission in particular ways, as outlined in the position description. The essential functions of the position include, but are not limited to, the following:

Big Brothers Big Sisters seeks a Program Specialist who will thrive in a growing organization that is dedicated to positively impacting more youth through high-quality, 1-to-1 mentoring. This position will connect children with positive adult mentors who can help empower and inspire youth to reach their full, inherent potential, especially youth of color who are disproportionately impacted by systemic barriers. This staff member is primarily responsible for screening, interviewing, assessing, and matching volunteers, parents & children, but will also be cross-trained to take on other roles and responsibilities dependent on departmental needs throughout the year.

Our ideal candidate will thrive in a fast-paced environment, be organized, provide a positive customer experience, multi-task, and have a passion for improving the lives of young people and our underrepresented youth. This team member will be passionate about and able to engage mentors and community partners from diverse communities, especially within communities of color. Evening and some weekend hours are required.

People from the communities we serve are especially encouraged to apply.

• Conduct thorough screening, interviews, and assessments of volunteers, youth, and families to determine program fit
• Make informed matching decisions that lead to strong, lasting mentoring relationships
• Manage intake and enrollment processes, ensuring timely movement through the pipeline
• Maintain accurate, timely documentation in Match force to support program quality and safety
• Build strong, culturally responsive relationships with participants and provide ongoing support, resources, and communication
• Contribute…