Technician, Quality Assurance

Role Overview

The Technician, Quality Assurance supports execution of day-to-day quality activities across the supply chain, including manufacturing, distribution, and supplier interfaces. This role performs hands‑on inspections, testing, process audits, documentation, and training support to ensure products, processes, and materials meet established quality standards and regulatory requirements. The position works closely with Quality Inspectors, the Quality Engineer, and the Quality Systems Specialist, reporting to the Senior Manager of Quality.

• Perform inspections of raw materials, in-process materials, and finished goods per defined specifications, work instructions, and inspection plans.
• Perform process audits to verify adherence to work instructions, control plans, and standard operating procedures.
• Document audit findings and support follow‑up actions for identified gaps.
• Support Quality Inspectors during inspections, audits, and containment activities.
• Ensure inspection and audit results are accurately recorded and communicated.

• Complete and maintain quality documentation supporting inspection activities, inventory holds, defect investigations, rework, corrective actions, and training records.
• Support ISO 9001 and internal quality system requirements through accurate recordkeeping and document control.
• Assist with data collection, tracking, and reporting of quality metrics, defects, and trends.
• Support updates to work instructions, inspection plans, quality forms and training materials as needed.
• Support delivery of on‑the‑job quality training to inspectors and operations personnel as directed.
• Utilize basic Microsoft Excel functions (filters, sorting, simple formulas) to support data tracking and reporting.

• Read and interpret engineering drawings, specifications, and tolerances to support inspection, defect evaluation, and disposition decisions.
• Assist the Quality Engineer and Senior Manager of Quality in defect evaluation, disposition and containment activities.
• Support root cause analysis and corrective action processes for internal, supplier, and customer‑related issues.
• Manage and track nonconforming material, samples, and evidence in support of corrective actions.

• Support calibration activities for inspection, testing and production equipment as needed.
• Assist in maintaining calibration records and ensuring equipment is within required tolerances.
• Coordinate with internal teams to address out‑of‑calibration conditions or equipment issues impacting quality.

• High School Diploma (or G.E.D.) General Education

• Minimum 3 years of quality assurance experience participating in inspections, process audits, and assisting with corrective and preventive actions (CAPA) in manufacturing and/or distribution environments.
• Minimum 4 years familiarity with SAP S/4 – Quality Management (QM) and Materials Management (MM), including inspection planning and quality‑related inventory transactions.

• ASQ Certified Quality Technician

• MS Office Suite (Outlook, Word, PowerPoint, Excel)
• ERP systems experience (SAP S/4)
• Experience working with Quality Management Systems (QMS)

• Excellent communication skills (written and verbal)
• Team focused attitude with the ability to work effectively across functions and levels
• Strong attention to detail
• Strong analytical skills and problem‑solving skills
• Ability to read and interpret engineering drawings, specifications, and tolerances

This role will be an onsite role. You are expected to work from the stated job location 5 days a week. #LI-ONSITE

• The targeted base salary range for this position is $20.00 - $26.00 hourly
  .
• Base salary is determined by the education, experience, knowledge, skills, and abilities of the successful candidate, as well as factors such as internal equity, cost of labor in the hiring location, and alignment with market data.

• Not a Bonus Eligible Role:
  This role is not eligible to participate in Brother's bonus incentive plan. The base pay accounts for the entirety of the role's annual cash compensation.