Senior Manager, Quality

Company Overview

Brother is a leading provider of home and office equipment, sewing and crafting products, and industrial solutions. With a legacy spanning over 115 years, our brand is renowned for producing award-winning printers, sewing machines, P-touch labelers, and more. Brother International Corporation (BIC) was established in 1954, marking over 70 years of operations in the United States. Our Americas headquarters is located in Bridgewater, New Jersey.

BIC is a wholly owned subsidiary of Brother Industries Limited (BIL), which was founded in 1908 in Nagoya, Japan, and operates in more than 30 countries worldwide. Brother’s Americas presence includes subsidiaries in Canada, Mexico, Brazil, Argentina, Chile, and Peru.

Brother USA has consistently been recognized as a best place to work, reflecting our commitment to fostering a workplace culture aligned with our core values of being inclusive, collaborative, customer‑centric, and socially responsible. We value work‑life balance and flexibility, and as a result have introduced policies such as our hybrid office schedule, casual dress code, and flexible Fridays, which allow us to wrap up meetings for dedicated focus time or to start our weekends sooner, year‑round.

Our commitment to employee growth and development is demonstrated through our offering of facilitated courses and certificate programs and our investment in resources that enable self‑paced learning.

The Senior Manager, Quality position oversees the activity and results for the Quality Assurance Team. The position supports end‑to‑end product quality oversight at 3 DCs (Distribution Centers). The position also manages quality control over our re‑manufacturing and refurbishment lines (Toner Cartridges, Printers, etc.) as well as finished goods at the warehouses. The role creates an environment of collaboration and respect among various departments throughout the warehouse.

Using strong communication skills, key metrics, and lean tools, this role builds new processes and cost‑down solutions for the company, as well as provides the necessary performance management opportunities for employees.

• Provide overall leadership and support to quality shared service activities for Brother International Corporation (BIC) and Brother Industries (BIUS) operations
• Manage and monitor staff to ensure all quality standards are met in production, refurbishment, processes, and overall outputs
• Plan quality assurance shared service staffing needs and allocation requirements to support business needs
• Manage and assist with the development of quality assurance processes and procedures, process audits, as well as recognizing continuous improvement initiatives
• Lead the development of quality assurance processes and procedures, process audits, as recognition of continuous improvement initiatives
• Drive the implementation and use of robust quality assurance tools, including SPC (Statistical Process Control), Six Sigma, and root cause analysis to identify and address quality issues
• Lead staff and participate in the proactive review of non‑conformance reduction initiatives
• Collaborate with Manufacturing and Distribution leadership to proactively build quality into operations processes to reduce reliance on reactive end of line checks
• Provide thoughtful input to help drive down production and supplier non‑conformance through collaborative actions for both long‑and short‑term solutions
• Define key performance indicators that provide insights on quality deliverables, efficiency of testing processes, and overall health of the team
• Maintain required ISO 9001:2015 certification
• Drive problem solving for key quality issues using lean six sigma methodologies
• Develop & execute quality tools, processes, projects with influencing manufacturing teams to improve product quality
• Deliver improvements to the bottom line through Product failure improvement
• Manage the product item master and pallet configurations in SAP
• Responsible for product moving in & out of inventory QI hold and resolution.
• Lead the warehouse quality processes for compliance customer service…