LensCrafters - Apprentice Optician Macy's

Position

Casual Part-Time Apprentice Optician

Lens Crafters is bringing its optical retail experience to Macy’s department stores in the U.S. Our partnership with Luxottica aligns with a shared mission to provide customers with high‑quality products, style, and a broad brand portfolio that meets diverse consumer choices.

The Apprentice Optician creates exceptional value in customers’ lives by delivering the Lens Crafters Experience and ensuring customers are delighted through the key steps of our selling model.

• Conveys a commitment to providing unsurpassed Customer Service by performing the following Sales and Service Process steps:
  • Greeting the Customer
  • Explaining the Process in a transparent way
  • Merchandise Selection
  • Fitting – Accu Fit
  • Solve visual problems or challenges for customers
  • Tendering
  • Dispensing
• Serves as a center of excellence for others with a focus on Right the First Time and modeling our Customer Experience Excellence service and selling model.
• Assists customers in selecting frames and lenses that best suit their vision, lifestyle, and budgetary needs; suggests improvements and recommends solutions to problems.
• Assists other retail associates with difficult and complex areas of customer product needs and prescriptions.
• Anticipates problems before they occur; explores underlying reasons for recurring customer problems; goes beyond symptoms to get at causes; strives to develop long‑term solutions.
• Shows patience and courtesy with customers; tracks down answers to unfamiliar questions or products.
• Educates the customer on Lens Crafters’ guarantees and services, including Eyewear Protection Plan, eyewear care tips, complimentary adjustments, and follow‑up services.
• Handles tasks such as taking and recording measurements, adjusting or fitting eyewear carefully and correctly, and being thorough and exact in details.
• Ensures finished eyewear meets Lens Crafters’ optical standards and customer requirements/requests.
• Strives to achieve “Exceptional Results” on Lens Crafters’ annual CEI/Functional Skills that align with brand priorities.
• Takes personal ownership to achieve personal and store results.
• Serves as a role model for development and a technical resource for all.
• Operates the Point of Sale terminal, inputting customer and prescription information with accuracy and attention to detail.
• Accurately operates the Point of Sale, collecting proper payment and retaining proper change for a variety of transactions.
• Explains to customers expected delivery times.
• Shows customers where to pick‑up their glasses upon return to the store.
• Takes pride in the appearance of the store and ensures visual displays are in accordance with Company‑provided planograms.
• Maintains a safe working environment for all associates/customers; informs management of any potential safety opportunities.
• Ensures a positive and productive relationship with the Store Manager/Macy’s Host to contribute to growing the business and customer satisfaction.

• High school graduate or equivalent.
• Part of a sanctioned Optician Apprenticeship Program.
• Strong customer service skills: communicator, listener, and team builder.
• Knowledge of current optical theory and merchandise.
• Knowledge of current store merchandise.
• Strong basic math skills.
• Awareness of current fashion trends.
• Sales and service skills.
• Familiarity with POS, computers, and calculators.
• Embraces new technology and change.

• Actively studying for Lens Crafters Quality, Fitting, and Adjusting Program.
• Optical dispensing experience.
• Previous customer service and retail experience.

Pay Range:

-20.68

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills, and local minimum wage requirements. A competitive bonus and/or commission plan may also be offered, complementing a first‑class total rewards package that may include health care, retirement savings, paid time off/vacation, and employee discounts.

Essilor Luxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please email HRC We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy, genetic information, or any other characteristics protected by law.

Native Americans in the U.S. receive preference in accordance with Tribal Law.