Xfinity Retail Sales Consultant

Job Summary

Responsible for assisting and consulting with customers on our products and services by utilizing knowledge, skills, and technology to achieve a world class sales and service experience. Works with moderate supervision/guidance and is accountable for individual results and impact on the team.

• Passionately represent products and services by sharing and demonstrating product and sales know‑how with customers. Provide product demonstrations to educate customers on full product capabilities.
• Take a customer‑first approach with all customer interactions. Listen and evaluate customer needs and provide appropriate solutions.
• Achieve sales and customer experience goals and objectives.
• Provide comprehensive customer onboarding activities and ensure customers fully understand how to use and manage all company products and services and gain their consent.
• Perform operational and administrative tasks.
• Partner with customer care to resolve customer issues as appropriate.
• Consistently demonstrate sales excellence and professionalism with integrity and a warm and friendly demeanor toward customers and teammates.
• Comply with all company and retail operational policies and procedures.
• Complete training requirements and actively engage in team huddles and learning.
• Know and understand the sales compensation plan and its key elements.
• Work a flexible schedule that may include evenings, weekends, holidays, variable schedules, and overtime as needed.
• Carry and lift up to 25 pound boxes, and stand and move about the store constantly.
• Perform other duties and responsibilities as assigned.

• Understand and apply our Operating Principles.
• Own the customer experience, putting customers first and making them promoters of our products and services.
• Be enthusiastic learners, users, and advocates of our technology, products, and services.
• Win as a team by working together and staying open to new ideas.
• Participate in the Net Promoter System by sharing feedback and helping improve customer experience.
• Drive results and growth.
• Support a culture of inclusion in all work.
• Act with integrity for the betterment of each other, our customers, investors, and communities.

• This information is designed to indicate the general nature and level of work performed by employees in this role and is not a comprehensive inventory of all duties, responsibilities, and qualifications.

• Customer‑Focused
• Workplace Organization
• Persuasion
• Technical Knowledge
• Teamwork
• Self‑Motivation
• Communication
• Critical Thinking and Problem Solving
• Resilience
• Professional Integrity

Base Pay: $15.00

Total Target Compensation (Base Pay plus Targeted Commission): $22.69

Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a commission under an applicable plan, while most non‑sales positions have a bonus opportunity. Eligible employees also receive best‑in‑class benefits to support physical, financial, and emotional well‑being.

High School Diploma / GED

2–5 Years

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Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.