Client Executive

Overview

As the Client Executive you will ensure delivery of exceptional service to Gallagher’s clients by leading client accounts. You will lead branch initiatives and rely on your leadership skills to create effective client service teams. You will apply your business insight and strong dedication to service to deepen client relationships. We will look to you to develop and cultivate outstanding relationships within our branch and with our clients and vendor partners.

• Strategic relationship manager and client liaison; independently lead complex self‑funded accounts.
• Maintain direct account responsibility, recognize a client’s day‑to‑day needs, and provide solutions while managing their annual strategy.
• Share market expertise with clients and keep them well informed of compliance‑related issues.
• Cross‑solve with clients to communicate resources available within Gallagher that may not currently be offered (Pharmacy Practice, Retirement Services, HR Consulting, Voluntary Benefits, etc.).
• Champion Gallagher resources and tools to maximize efficiency in managing client deliverables.
• Support the employee benefits client‑service cycle to ensure a seamless renewal process; success is measured by retention, with a renewal target of 95%.
• Guide, develop, and mentor new hires, account management, and team resources.
• Prioritize workflow and ensure accountability in internal and external partnerships, aligning with the account‑management team to comply with local and corporate standards.
• Complete internal professional development programs to gain an understanding of the insurance industry and GBS processes.
• Exemplify the highest ethical standards, promote ethical behavior, and uphold The Gallagher Way.

• Strong communication skills that allow you to build professional relationships with business partners; collaborative, deadline‑focused, and open to constructive feedback.
• High level of professionalism in all interactions.
• Ability to take action to influence events, achieve team goals, and retain clients.
• Adaptability and composure in environments that require balancing multiple priorities.
• Commitment to developing professional skills and improving efficiency and productivity.
• Innovative mindset; rarely satisfied with the status quo and constantly generating new, practical ideas.
• Knowledge of Gallagher tools, systems, and shared resources.
• Willingness to go the “extra mile” to achieve results that benefit the client, the branch, and Gallagher.

Required
:
Bachelor's degree with 5+ years of client service and/or claims management experience – or – High School diploma/GED with 10+ years of client service and/or claims management experience.

Must hold an active Life & Health License and be able to travel up to 25% of the time. Proficient in Microsoft Office and using technology to maximize productivity and quality. Previous experience managing client relationships essential. Must possess strong written and verbal communication skills.

We offer a competitive and comprehensive compensation package. Base salary, benefits, and opportunities for career growth are tailored to the role and experience.

• Medical/dental/vision plans, which start from day one.
• Life and accident insurance.
• 401(k) and Roth options.
• Tax‑advantaged accounts (HSA, FSA).
• Educational expense reimbursement.
• Paid parental leave.

Other benefits include:

• Digital mental health services (Talkspace).
• Flexible work hours (availability varies by office and job function).
• Training programs.
• Gallagher Thrive program.
• Charitable matching gift program.
• And more…

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors, or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity, gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer‑employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.