Account Manager Coordinator

The Account Manager Coordinator , working alongside the Manager of Customer Engagement and other Account Managers, is responsible for the day-to-day liaison and response activities between EMS and specified customers.

• Works closely with Engineering, Quality, and Operations teams to provide oversight of EMS's daily and long-term objectives regarding your specified customers.
• Drive sales growth by achieving or exceeding the annual budgeted sales for assigned accounts, while proficiently negotiating and managing contracts and purchase agreements.
• Qualifying leads:
  Working closely with Business Development to assess assigned customers’ needs and determine if the opportunity is a good fit for the company’s products or services.
• CRM management: maintain accurate customer and project information and sales activity within a customer relationship management (CRM) system. Manage the opportunity funnel and help secure project wins for assigned accounts.
• Learn and execute the EMS customer support process. Provide insight and suggest areas of improvement with the end goal of improving customer experience.
• Creating and maintaining a Vendor Managed Inventory (VMI) system (internal or with the customer) as needed/required.
• Ensuring Weekly / Monthly / Quarterly reports are provided as per customer request.
• Develop and maintain strong relationships with leadership, technical resources, and influences within assigned accounts, while directing all internal and external interactions based on customer needs and strategic priorities
• Support the EMS Quality Policy and Quality Objectives.
• Perform Other Duties as assigned.

• Associates degree in business or related field or equivalent combination of education and experience.
• 2+ years of experience in medical device manufacturing or contract manufacturing preferred.
• Previous experience in Account Management preferred.
• Experience working with customers.
• Proficient in Microsoft office.
• Must demonstrate attention to detail during specification review and process development and the transfer of process knowledge to Operations.
• Must demonstrate the ability to collaborate in a team environment – value other’s ideas and experience.
• Must demonstrate ability to solve problems of various technical complexity.
• Must exhibit good communication skills (verbal and written) including effective interactions with personnel within and outside the organization.
• Works well under pressure, organized and able to attain results on several projects simultaneously.
• Understanding proper documentation/quality requirements for a regulated environment preferred.
• Must be able to speak, read and write in the English language.