Circulation Assistant

Under the direction of the Access Services Department Head and the Circulation Specialist, the Circulation Assistant performs all circulation functions, including checking out and discharging materials, processing library card applications, updating patron records, handling payments, processing holds and interlibrary loan requests, notifying patrons when items are available for pickup, empty book drops, and search for lost items. This position requires strong attention to detail, and the ability to communicate procedures and policies to patrons in a positive and friendly manner.

Responsibilities

• Check in/out materials, and process holds
• Processes and sort materials accordingly
• Utilizes online and app based resources (Outlook, Workflows)
• Answers phones and directs calls as necessary
• Processes library card applications/updates patron records
• Familiarity with library services and materials offered to inform patrons
• Copy and fax documents for patrons
• Print and mail service notices
• Receive and process cash and credit card payments
• Assists in interdepartmental coverage as needed
• Other duties as assigned

Qualifications and Education

• High School Diploma/G.E.D. required; preference given to associates degree or Technician Assistant Certificate
• Customer service experience preferred but not required
• Problem solving and prioritizing skills preferred
• Must not be averse to physical labor, cash handling, or technology

Working Conditions

• Evening and weekend hours required
• Lift up to 50lbs of materials with assistance
• Push and steer fully loaded book cart
• Stand for extended periods of time
• Standing/sitting for extended periods of time; ability to move safely and easily from sitting to standing

Monday 4:00pm-8:00pm
Thursday 4:00pm-8:00pm
Friday 2:00pm-6:00pm
Saturday 9:00am-4:30pm