Support Specialist-Support Services ; Bartow

Support Specialist – Support Services (Bartow, 11-2026)

Join a team of dedicated professionals in the Polk County Clerk of Courts office. The Clerk’s office has been recognized as a Best Places to Work—an award given by Career Source Polk that is based on employee surveys and an evaluation by judges. The Clerk of Courts provides a very rich benefit plan which includes membership in the Florida Retirement System, health insurance, an employee wellness center, and an employee gym.

There’s also a paid time off plan in which one can accrue twenty‑two days of leave time in the first year of employment.

Job Number: 11-2026
Hiring Rate: $16.00
Shift: 8:00 a.m. – 5:00 p.m.
FLSA Status: Nonexempt

• The Mission of the Clerk of Courts has a high degree of public accountability, regular attendance and punctuality is an essential function of this position.
• Support and comply with the Mission Statement and Code of Conduct of the Clerk of Courts.
• Maintain a high standard relating to professional conduct and behavior.
• Work cooperatively with other employees of the work unit and embrace a teamwork approach to completing tasks.

• Answer incoming telephone calls systematically and professionally or forward calls to the appropriate person or department for further assistance.
• Provide services to the general public and government agencies by professionally answering questions regarding records requests, procedures, and applicable Florida Statutes.
• Assist customers by providing photocopies of public records, Certificates of Clerk, and instructions for submitting requests through PIER.
• Determine appropriate fees or costs owed and respond to customers regarding payment requirements.
• Process records requests within 1–3 business days when possible.
• Submit receipts to the front counter for processing payments on completed requests, including checks and escrow accounts.
• Verify and print microfilm/fisch and electronic images to ensure legibility and accuracy.
• Assist the public and government agencies by copying records and assisting in the destruction of records once retention requirements have been met.
• Follow record retention guidelines in accordance with Florida Statutes and Clerk policies.
• Ensure files, reels, and related records are systematically arranged and maintained for efficient retrieval.
• Manage and distribute files, reels, fisch, and copies by checking them in and out of storage as requested by departments.
• Always maintain confidentiality of sensitive data and official records.
• Provide customer service by responding to telephone inquiries, emails, and written correspondence regarding procedures, guidelines, Florida Statutes, and administrative rules.
• Assist in other areas of Support Services, including Jury operations, as needed.
• Ability to process and cashier invoices when required, in accordance with established financial procedures.
• Perform other related duties as required or assigned to support departmental operations.
• Being able to work in a constant state of alertness and safe manner.

• High School Diploma or General Education Diploma (GED). Significant history of related job responsibilities may be considered in lieu of minimum educational requirements.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write correspondence and communicate effectively with customers, judiciary, government agencies, and staff.
• Ability to perform basic mathematical calculations including addition, subtraction, multiplication, and division.
• Ability to apply common sense understanding to carry out written and verbal instructions.
• Ability to deal with problems involving multiple variables in standardized situations.
• Ability to acquire and apply knowledge of current procedures within assigned areas of responsibility.
• Ability to develop and maintain a teamwork relationship with staff and other departments.
• Ability to organize, prioritize, and manage multiple deadlines and workload demands.
• Ability to accurately type approximately 25 words per minute and operate a PC and standard office equipment.
• Proficient use of…