Courtroom Specialist- Criminal Customer Service

Courtroom Specialist - Criminal Customer Service 32-2026 (Bartow)

Join a team of dedicated professionals in the Polk County Clerk of Courts office. The Clerk’s office provides a comprehensive benefits package that includes membership in the Florida Retirement System, health insurance, an employee wellness center, and an employee gym, as well as a paid time‑off plan with twenty-two days of leave in the first year of employment.

Job Number: 32-2026
Hiring Rate: $16.82/hr
Shift: 8:00 am – 5:00 pm, Monday–Friday
FLSA Status: Nonexempt
Department: Criminal Customer Service – Bartow Courthouse

• High degree of public accountability; regular attendance and punctuality are essential.
• Support the Clerk of Courts’ Mission Statement and Code of Conduct.
• Maintain high standards of professional conduct and behavior.
• Work cooperatively with colleagues and embrace teamwork to complete tasks.

• Focus on Circuit Criminal, County Criminal, and Civil Traffic cases.
• Attend court hearings and accurately transcribe judicial rulings into minutes.
• Support judges, attorneys, and other agencies, including preparing evidence lists, court notices, orders, directions, judgments, and other documents; administer oaths; distribute copies.
• Perform record searches in CCIS and reinstate driver’s licenses per criminal and traffic case procedures.
• Process subpoenas, notices, and driver’s license suspensions according to procedure.
• Accurately prepare documents before court and perform follow‑up support duties.
• Adapt work hours to court schedule, arriving early or staying late as required.
• Assist with special projects as needed.
• Learn and understand multiple applications related to the position.
• Maintain confidentiality of information acquired in the position.
• Perform other related work as required or assigned.

• Graduate of an accredited high school or possess an acceptable equivalency diploma.
• Bi‑lingual applicants are encouraged to apply.
• Collaborate effectively with departmental teams and external agencies to prioritize workflows and meet deadlines.
• Read, interpret, and follow safety rules, operating/maintenance instructions, procedure manuals, and write routine correspondence and reports.
• Proficiency in Microsoft Office.
• Type accurately at 35 wpm.
• Maintain attention to detail and remain calm in an intense environment.
• Demonstrate strong professional communication skills in both oral and written English.
• Perform basic arithmetic (addition, subtraction, multiplication, division) with whole numbers, fractions, and decimals.
• Rapidly acquire comprehensive knowledge of departmental procedures and workflows; conduct thorough research using resource materials to ensure compliance with clerk policies and Florida Statutes.
• Adapt to evolving operational requirements by applying Florida Statutes, departmental guidelines, and clerk policies while maintaining high performance.
• Maintain vigilance and safety awareness in a constant state of alertness.
• Apply common sense to carry out written or oral instructions.
• External candidates must be able to pass an NCIC background check, drug screen, and physical exam.
• This position offers a six‑month training period.

• Evidence of physical, developmental, and mental ability to perform tasks outlined.
• Regularly required to sit, use hands; frequently required to stand, walk, climb, balance; occasionally required to stoop, kneel, crouch, crawl; must occasionally lift and/or move up to 25 pounds.
• Requires close, distance, and depth vision; ability to adjust focus.
• Noise level in work environment is usually moderate.

M/F/V/D

Hiring rate: $16.82
Monday‑Friday; 8:00 am – 5:00 pm

Department:
Criminal Customer Service
This is a non‑management position
This is a full‑time position