Network Support Technician Job Bartow area,Florida USA,IT/Tech

Description

Monitors network-related incidents and requests escalated from the Service Desk and resolves assigned tickets involving network and infrastructure systems.

Documents network troubleshooting activities, configurations, and resolutions in accordance with departmental documentation standards.

Identifies, analyzes, and resolves network and infrastructure issues using advanced troubleshooting tools, logs, and collaborative problem-solving techniques.

Provides professional customer service by communicating status, impacts, and resolution details related to network and infrastructure incidents.

Performs advanced network troubleshooting to determine root cause of outages, performance degradation, or configuration issues.

Installs, configures, and supports network infrastructure devices, including switches, wireless access points, firewalls, and related systems, following enterprise standards.

Collaborates with other IT teams to resolve issues that span network, server, and application responsibilities as needed.

Provides technical guidance and knowledge transfer to other technicians related to network infrastructure, configurations, and troubleshooting practices.

Supports and troubleshoots network‑connected devices and services in coordination with other technicians and infrastructure teams.

Participates in network and infrastructure projects, such as network refreshes, wireless upgrades, server replacements, and technology modernization initiatives.

Supports network‑dependent systems and services, ensuring connectivity, performance, and compatibility with enterprise applications and platforms.

Provides technical input and factual analysis to support team decision‑making and infrastructure planning efforts.

Develops and maintains detailed network documentation, including diagrams, configurations, installation procedures, and troubleshooting guides.

Coordinates vendor support and service calls for network hardware and infrastructure components, including warranty and non‑warranty repairs.

Maintains accurate records of network incidents, repairs, and vendor interactions related to infrastructure maintenance.

Installs, maintains, and supports specialized network or infrastructure‑related software and services as assigned.

Evaluates, tests, and recommends network technologies and solutions, including hardware and software, to improve reliability and performance.

Assists with the configuration, troubleshooting, and support of network connectivity, including switches, VLANs, and wireless access.

Performs other related duties as assigned.

Ability to lift up to 50lbs and stoop, climb a ladder, squat, push, crawl, and bend in all types of weather.

Skills

Customer service
Customer support
Windows
Microsoft Office
Help desk
Troubleshooting
Technical support
Service desk
Technical knowledge
Desktop troubleshooting
Office 365
Hardware troubleshooting
Ticketing system
Active Directory
Wireless equipment

Additional

Skills & Qualifications

Education:

Bachelor’s or Master’s Degree in Computer Science, Information Systems, or other related field. One year of relevant work experience may be substituted for each year of required education (e.g., AS Degree in Computer Science and two years of relevant work experience).

Experience:

Minimum of 2 years of experience.

Experience Level

Intermediate Level

Job Type & Location

This is a Contract position based out of Bartow, FL.

Pay and Benefits

The pay range for this position is $25.00 – $30.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision;
Critical Illness, Accident, and Hospital; 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available;
Life Insurance (Voluntary Life & AD&D for the employee and dependents);
Short and long‑term disability;
Health Spending Account (HSA);
Transportation benefits;
Employee Assistance Program;
Time Off/Leave (PTO, Vacation or Sick Leave).

Workplace Type

This is a fully onsite position…


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