Operations Analyst Ii

Requisition No: 877518

Agency:
Department of Health

Working Title:

OPERATIONS ANALYST II -

Position Number:

Salary: $41,500 - $44,000 annually

Posting Closing Date: 07/24/2026

Location:

Bartow, FL

Informatics

• Primary point of contact for required training and utilization of HMS EHR enhancements required for the Clinical division in Polk and Hardee Counties.
• Advises on technology developments or software enhancements or changes to the HMS EHR.
• Provides consultation, technical training and support to end users of the HMS EHR.
• Familiar with the clinical divisions’ concepts, practices, and procedures.
• Work with operations staff to evaluate and recommend new or modified enhancements to HMS EHR to support clients and staff.
• Evaluate utility of proposed software or hardware technology to HMS EHR.
• Assist Quality Assurance in testing HMS EHR system operations and processes to ensure proper functioning.
• Assists in planning, coordinating, and establishing methods, processes, and standards for work performed by staff to ensure HMS EHR needs of end users are achieved.
• Maintains a current database of all data capture software specific to a division, such as HMS EHR, Eaglesoft, PRISM, etc. for each of the divisions and programs within FDOH
  - Polk.
• May participate in studies, assessments, evaluations of data collection, data management, adoption of technology, and use of information to improve clinic and population health.
• Assist other divisions as appropriate and as requested in evaluation of software and technology enhancements/use in the performance of the respective division’s duties.
• Provides technical assistance to other divisions as requested.
• Ensures implementation of best practices and adherence to DOH policy related to electronic data transmission, storage, HIPAA, information security standards, data archiving practices, records management, and other aspects of electronic data management.
• Assists as appropriate in analyzing and identifying appropriate data measuring progression toward goals and objectives of FDOH
  - Polk and the appropriate division/program.
• Participates in committees as requested for the evaluation and assessment of various electronic systems used by FDOH
  - Polk, such as the telephone committee.
• Participates in statewide HMS EHR user groups and work groups to promote and develop future EHR enhancements to program systems and processes.

HMS Support

• Remove items from the duplicate list in HMS.
• Add and remove cash drawers as needed.
• Create and edit new/existing users as needed.
• Unlock charts in HMS for clinical staff.
• Add providers as needed.
• Maintain help tickets with good documentation.
• Write effective documentation for solved problems that can be used by other technicians to solve similar or identical problems in the future.
• Complies with HIPAA and FDOH policies as to privacy and security practices.
• Performs other duties as required.

• Agency policies and procedures as well as Industry Best Practices related to Scheduling, Eligibility, EHR, Records Security and Safety
• General office procedures, equipment, and practices.
• Basic financial internal controls
• Legal Guidance on confidentiality, HIPPA, Medical Records
• Techniques of effective communication and coaching techniques
• Methods and uses of data collection

• Excellent computer software use - Microsoft Office – Word, Excel, PowerPoint, HMS, Eagle Soft
• Managing Records within a Healthcare environment
• Billing, coding in Healthcare
• Writing and developing written materials (e.g. reports, policies)
• Time management with multiple priorities
• Collecting, evaluating, and analyze data
• Critical thinking and problem solving
• Work and coordinate the work of others to accomplish tasks
• Expert utilization and use of DOH software applications, HMS, Eaglesoft and related programs.
• Strong computer skills with the ability to use Microsoft Office.
• Strong verbal and written communication skills with the ability to establish/maintain effective working relationships/correspondence with others

• Establish and maintain effective working relationships with others.
• Provide expert advice and support
• Organize work and data into a…