Application Support Supervisor
Job in
Bartow, Polk County, Florida, 33831, USA
Listed on 2026-07-25
Listing for:
Polk County, FL
Full Time
position Listed on 2026-07-25
Job specializations:
-
IT/Tech
IT Support, Systems Analyst, IT Project Manager, Systems Administrator
Job Description & How to Apply Below
PG 25/$83,595 - $96,134 ANNUALLY
EXEMPT
Employee Benefits
* Direct Deposit, Bi-Weekly Pay Checks
* Medical, Dental, Vision
* Life Insurance
* FRS Retirement
* 10 Paid Holidays
* Paid Time Off
* Tuition Reimbursement
* Education Incentives
* Deferred Compensation Plan
* Wellness Incentives
* Employee Assistance Program (EAP)
* Free Employee Gym
* Free Employee Health Clinic
Must be able to perform the essential functions of the position, with or without reasonable accommodation. Essential functions and job-related requirements, including physical and cognitive demands, are described below. This job description outlines the general scope of duties and responsibilities and is not intended to be an exhaustive list of all tasks that may be assigned.
MAJOR FUNCTION
Position reports to the Technical Services Manager. Responsible for full lifecycle support of enterprise systems architecture, the operational support of relational database technologies (including Oracle and SQL), and the supervision of the GIS platform and staff.
ILLUSTRATIVE DUTIES
* Administrative/Budget - The Supervisor may represent the BoCC on internal and external technical matters relating to enterprise-wide application architecture. Responsible to develop and contribute to the preparation of the annual database, GIS, and architectural requirements budgets. Including associated service level agreements (SLA) for personnel, operating, and capital equipment needs for Polk County BoCC. Researches, evaluates, recommends, documents, executes, and monitors county wide applications.
Responsible for assisting with the development of the annual strategic plan, short and long-range IT and user goals, and researching technical/administrative requirements for the IT Director.
* Personnel Management - Responsible for acting on or making recommendations to the IT Director on assigned personnel management needs and requirements including but not limited to recruiting/hiring of staff, personnel administrative matters/functions, employee performance appraisals, disciplinary actions, complaints, job related inquiries, and ensuring staff's adherence to established Polk County BoCC and IT standards and polices.
* Project Management/ Work Assignments
- Interfaces with all sections of IT (Project Coordination Office (PCO), Network, PC Support, Internet, Security, Records, and GIS for technical equipment, software, licensing, and project planning as required. The position must work closely with the PCO and other sections within the organization to be sure that architecture standards are being adhered to. Duties include skills to plan, develop, maintain, and implement architectural framework that address existing systems, new deployments as well as process re-engineering to maximize the county's investments in technologies.
Coordinates recurring meetings with stakeholders to evaluate adherence to standards and processes. Oversees staffing resources responding to users with creative, effective, and professional solutions to meet daily / recurring service needs and requirements for new or existing technologies. Attends, plans, schedules, assists, and/or conducts training sessions as required.
* Technical Skills
- Responsible for comprehending and communicate technical requirements to staff, users, and management to resolve technical problems and make recommendations for solution architectures. The preferred applicant will have or demonstrate architecture, management, and enterprise IT experience.
* Application Support experience:
* Requirements gathering that addresses the needs of the user community while understanding the enterprise focus.
* Design and implement long-term strategic goals and short-term tactical plans for managing and maintaining corporate systems and software.
* Ensure that proposed and existing systems architectures are aligned with organizational goals and objectives.
* Provide architectural expertise, direction, and assistance to Systems Analysts, Systems Engineers, other Systems Architects, and software development teams.
* Develop, document, and communicate plans for investing in systems…
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