Police Technology and Equipment Specialist

Job Summary

This is a highly technical position is responsible for specialized computer applications in support of the function of the police department's goals and objectives. The performance of essential functions of the position requires a background closely related to the functional responsibilities of the department combined with the technical dimensions associated with computerized information systems. This position manages and supports technology-related equipment and systems, including Axon body-worn cameras, in-car cameras systems, and evidence management platforms, used in law enforcement activities.

Work activities involve contact with the public, City officials, and employees.

• Works with and assists the IT Department in the planning and organizing of data systems management functions to support the police department's mission utilizing functional literacy and technical expertise.
• Learns the supported computer applications specific to the police department, including understanding their interrelationship and dependencies, working with the IT Department as required.
• Works with vendors to maintain and support designated applications, performs or installs upgrades to equipment as required by vendor, and coordinates implementation and training related to new features as released.
• Identifies and considers both the business and the technical needs of customers to provide quality solutions that meet the user's needs.
• Ensures that solutions implemented align with the supported specific departmental mission.
• Configures assigned computer applications to achieve desired results.
• Determines facility, equipment, and supply requirements for data systems activities to facilitate analysis, reports, forecasts, estimates, computations, records maintenance, and department operational needs.
• Maintains necessary records and prepares reports and documentation.
• Develops relationships with business units, external consultants, and vendors, as required or directed by department supervision/management.
• Assists in interprets laws, rules, regulations, policies, and procedures as they affect the organizational mission.
• Identifies project requirements, determines appropriate courses of action, and organizes data to prepare reports supporting existing or proposed policies and ordinances.
• Performs high-level troubleshooting of technical issues related to assigned application functionality.
• Tracks and follows assigned program or computer application issues through to resolution; communicates to all stakeholders.
• Assists in researching and developing computerized solutions to business and operating needs of the public safety departments using desktop spreadsheet, database, and word processor systems.
• Assists the IT Department in implementing, supporting, and maintaining new computer software packages.
• Manage application projects of simple to moderate complexity, which may include sub-components of larger-scale projects as directed by Management, in coordination with the IT Department.
• Tests, analyzes, and maintains assigned computer applications, such as Axon, Flock, etc. coordinating with vendor support components and the IT Department as needed.
• May be required to work alternate hours as necessary for the efficient operation of the department.
• May require 24/7 availability in support of Mission Critical applications.
• Position is designated as Mission Critical.
• Oversee a comprehensive inventory of body-worn cameras, in-car video systems, TASERs, signal devices, VR equipment, and related accessories, ensuring all items are accounted for, functional, and ready for deployment. Assist with installations of in-car video equipment, performing tasks such as wiring, fuse replacement, and mounting cameras as necessary.
• Deliver onboarding and certification training for new users of Axon products. As a certified TASER Instructor, provide additional training on TASER and Virtual Reality use, ensuring all personnel understand safe and effective equipment handling.
• Review monthly footage from body-worn cameras, in-car video systems, and…