Desktop Support Specialist-I.T

Desktop Support Specialist-I.T. (47-2026) (Bartow)

Join a team of dedicated professionals in the Polk County Clerk of Courts office. The Clerk’s office has been recognized as a Best Places to Work—an award given by Career Source Polk that is based on employee surveys and an evaluation by judges. The Clerk of Courts provides a very rich benefit plan which includes membership in the Florida Retirement System, health insurance, an employee wellness center, and an employee gym.

There’s also a paid time off plan in which one can accrue twenty‑two days of leave time in the first year of employment.

Job Number: 47-2026
Hiring Rate: $20.65

Shift: 8:00 a.m. – 5:00 p.m.;
Monday-Friday
FLSA Status:
Nonexempt
Department:
Information Technology-Bartow Courthouse

• The Mission of the Clerk of Courts has a high degree of public accountability, regular attendance and punctuality is an essential function of this position.
• Support and comply with the Mission Statement and Code of Conduct of the Clerk of Courts.
• Maintain a high standard relating to professional conduct and behavior.
• Work cooperatively with other employees of the work unit and embrace a teamwork approach to completing tasks.

• Provide technical expertise in analysis, configuration, implementation, and ongoing support for all desktop hardware, software systems, printers, and workstation applications.
• Maintain an accurate inventory of all Clerk’s Office hardware and software assets.
• Collaborate with IT staff to ensure the desktop environment is consistent with organizational objectives, application compatibility, and security requirements.
• Utilize centralized management tools for automated software deployment, patch management, and OS provisioning.

• Assist in the development and maintenance of disaster recovery procedures for desktop resources.
• Ensure all workstation configurations adhere to established security and regulatory requirements.

• Follow procedures for reporting and ensuring a timely response to network and personal computer operational problems.
• Coordinate and oversee repair needs to ensure problems are corrected via internal staff, County IT support, or external vendors.
• Serve as backup for the Help Desk to field calls, emails, and assign or resolve service tickets.
• Evaluate individual user needs and suitability for personal computer applications, reporting findings to management in a cohesive manner.
• Provide individual or group training to PC users regarding hardware and software applications.
• Perform basic administration in Active Directory and Entra , including user account creation and password/MFA resets.
• Provide high-level technical assistance via remote control tools to users at satellite locations.
• Support and maintain audio‑visual equipment and unified communication platforms for office‑wide use.

• Maintain the ability to work in a constant state of alertness and in a safe manner.
• Maintain confidentiality of all information obtained through the position.

• Perform other duties as assigned; some overtime may be required.

• Graduate of an accredited high school or possess an acceptable equivalency diploma.
• A+ certification or similar strongly preferred.
• Ability to research and understand Florida statutes, County/Clerk policies, and technical manuals to ensure compliance in information system implementation and accountability.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions in mathematical, written, oral, or diagram form.
• Ability to apply common sense understanding to instructions and research resource materials for problem resolution.
• Thorough knowledge of standard Personal Computer and network equipment, including hardware, software (MS Windows/Office), and peripherals.
• Ability to apply mathematical concepts including basic algebra, geometry, and binary systems to calculate proportions, percentages, and volumes.
• Applicant must have the physical, developmental, and mental…