Computer Support Technician Ii

Position: COMPUTER SUPPORT TECHNICIAN II - 55003241

select how often (in days) to receive an alert:

select how often (in days) to receive an alert:

computer support technician ii -

date: aug 24, 2026

the state personnel system is an e-verify employer. For more information click on oure-verify website .

requisition no:882322

agency: department of transportation

working title: computer support technician ii -

state of florida department of transportation job posting description 102 / office of information technology open competitive career service contact phone number: anticipated bi-weekly hiring salary: $1,982.13/biweekly ($51,535.38/annual)

join fdot and be part of the team that works as one to improve safety, enhance mobility and inspire innovation in the florida transportation system.

our mission

the mission of the florida department of transportation is to provide a safe statewide transportation system that promotes the efficient movement of people and goods, supports the state’s economic competitiveness, prioritizes florida’s environment and natural resources, and preserves the quality of life and connectedness of the state’s communities.

our vision

as one fdot team, we serve the people of florida by providing a transportation network that is well planned, supports economic growth, and has the goal of being congestion and fatality free.

the work you will do:

computer support technician ii / transportation support / office of information technology

this position will ensure the reliability and functionality of it equipment and services that support agency operations, contributing directly to efficient communication and productivity within the department.

the difference you will make:

through cooperation, coordination and collaboration among the onefdot team, you will be contributing to a strong and empowering culture of trrec: trust, relationships, respect, empowerment, and communication.

how you will grow:

fdot encourages our team members to grow through engagement, empowerment, training, and professional development. Through our agency’s learning management system, you have access to hundreds of computer-based trainings and instructor led courses.

where you will work:

fdot district 1, 801 n. Broadway, bartow, fl 33830

anticipated pay: your specific responsibilities:

monitors service desk queue and resolves support tickets as assigned. Documents work performed and resolution(s). Identify, analyze and resolve problems and issues through the use of troubleshooting tools and techniques as well as teamwork. Provides high level of customer service by providing status and information to the customer.

performs advanced troubleshooting to determine cause of problem. Installs, configures and provides user support of personal computers and peripheral equipment to include software installation and upgrades, patches and advanced technical support within specified time frame. Works with staff on issues outside their areas of responsibility as needed.

provides audio visual (av) and video conference (vc) support as assigned. Assists with reserving, setting up, and troubleshooting of av and vc equipment.

oversees, coordinates, and/or participates in projects like the personal computer replacement project, memory upgrade project, operating system upgrade project, etc.

provides support for software applications such as microsoft operating systems, microsoft office suite, various off the shelf and department developed applications, as needed or assigned.

participates on statewide teams, both internal and external to the office of information technology. Provide facts to facilitate the team's decision making process and to achieve the team's goals. Shares information and receives feedback from other office of information technology staff as appropriate. Generates and maintains detailed technical documentation including software installation guidelines, troubleshooting processes, etc.

coordinates service calls and repairs for warranty and non-warranty items. Maintains records on all calls and keeps accurate records relating to service calls for maintenance or warranty repairs.

the successful candidate will have the following required knowledge, skills, and abilities: knowledge of:

• mic…