Quality Management Specialist
Listed on 2026-02-14
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Quality Assurance - QA/QC
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Healthcare
This is a professional position responsible to ensure all contractual obligations are met. Initially, individual may work with significant guidance, but eventually is expected to make significant contributions to team and work with minimal guidance.
Essential Functions:Establish and maintain positive working relationships with HFC customers
Assist with the development of the Quality Assurance/ Quality Improvement program
Conduct case reviews and specialized reviews as required
Conduct case participant interviews as part of Continuous Quality Improvement reviews/activities and other quality assessments
Provide training and consultation to child welfare staff as requested
Distribute, aggregate, and report on data as requested
Participate in Performance & Quality Improvement (PQI) Committee meetings
Assist with COA accreditation process as designated
Coordinate or participate in continuous quality improvement projects
Use statistical software to collect data, track trends, conduct analysis and develop reports
Track and coordinate timely responses of client concerns that come to HFC from any source, to include email, telephone, regular mail, fax, or transmitted directly from the Department of Children and Families (DCF)
Enter and track reported incidents in the Heartland and DCF Incident Reporting Databases
Assist in the coordination of appropriate routing and responses to reported incidents
Serve as back-up to other members of the unit
Coordinate with other HFC departments, Case Management Organizations, and DCF as necessary
Other duties and special projects as assigned
Required Qualifications:Bachelors degree preferably in Human Services field or statistics. Two to five years experience in the child welfare field.
Preferred Qualifications:Experience performing Quality Assurance and Quality Improvement functions in the child welfare or human services field is very valuable.
We offer excellent benefits package with tuition assistance, domestic partner coverage, retirement & generous paid time off.
Additional Information:Drug free workplace. Drug testing required. EOE/M/F/D/V.
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