Server, Server​/Wait Staff

Job Details

Job Location:

2184-Bartow - BARTOW, FL 33830

The Server is responsible for always providing prompt and friendly food and beverage service to all guests following the CHARM service model. The Server must meet or exceed sales performance objectives as determined, communicated, and monitored by management.

• Maintain a welcoming and friendly attitude, while contributing to a teamwork-based work environment.
• Learn the menu to explain offerings, make recommendations and suggestively sell to guests.
• Provide each guest with a friendly welcome and memorable farewell to ensure a positive, memorable visit and promote repeat visits.
• Follow the CHARM service model to deliver a great guest experience.
• Suggestively sell and let guests know about current features and promotions.
• Ensure guests’ orders are accurately recorded and input into the MICROS in a timely manner.
• Deliver food to guests within and outside of your section.
• Check back with guests, provide refills and prebus throughout the guest experience.
• Partner with other team members to ensure guests’ needs are met.
• Perform opening and closing duties as well as running side work.
• Ensure the highest quality preparation and presentation of food and beverage items are delivered to guests.
• Respond promptly to guests’ needs and requests throughout their visit.
• Present an accurate guest check, accept payment, and complete the transaction quickly.
• Answer the phone and assist guests with questions in a friendly, courteous manner.
• Serve alcoholic beverages in accordance with the Ruby Tuesday Responsible Serving Statement Policy.
• Immediately notify management of incidents involving possible excessive alcohol consumption or an impaired condition.
• Process guest checks and payments in compliance with cash handling, credit card and accounting policies and procedures.
• Report all tips in compliance with company policy and IRS regulations.
• Maintain a consistent professional and positive attitude and actions when communicating with guests and the team.
• Perform other responsibilities as assigned.

• Must be at least 18 years of age (some states may require 21 to serve alcohol).
• High school diploma or equivalency preferred.
• No prior work experience required.
• Ability to understand and provide friendly guest service.
• Desire to help where needed and work as part of a team.
• Flexibility to work a variety of shifts, including nights, weekends, and holidays.
• Ability to understand and comply with proper food handling and serving techniques and federal, state, and local regulations.
• Ability to process cash handling and credit card transactions in compliance with policies and procedures.
• Ability to operate a computer, calculator, and phone.
• Attention to detail with good organizational and efficient time‑management skills.
• Consistent professional attitude and behavior with effective listening and communication skills.
• Ability to work in a fast‑paced environment, sometimes under pressure, while remaining flexible and efficient.