Sales Force Effectiveness Manager ​/ Customer Operations Manager (7048

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Our client is a leading global player in the Pharmaceutical industry with global headquarters in Basel, Switzerland. They are undergoing a transformation with respect to culture and outside perception. The organisation focusses on novel therapies in Oncology and Ophthalmology and is also currently developing a world-leading pipeline in Neuroscience and Dermatology with one of the strongest pipelines of Phase II/III studies in the world.

We are currently looking for a Sales Force Effectiveness Manager / Customer Operations Manager for a 18 months’ contract in Basel. This is an on-site role.

Make sure that >150 contracted partners and the related local organisations in 80+ Export countries receive the highest quality service to enable commercial operations and product supply.

Ensure all relevant documents to execute the Export business are prepared, reviewed, approved and archived according to country and company specific requirements on time, and in line with applicable internal and external compliance standards (i.e., NFCM / SOX).

• Compile and analyse all price and condition data to support commercial decisions related to Export business
• Implement, maintain, and monitor price and condition master data according to Financial Controls Manual (NFCM) requirements
• Train employees on system (Price Pro and TPES) to ensure proper use
• Assist in preparation and review of distribution agreements and any other legal document to be provided to the customer and/or the country
• Independent handling of all documents needed for Export business in close collaboration with various functions (Pricing & Market Access, Supply Chain, Logistics, QA, Trade Compliance, Regulatory, Funds Flow, Credit Management, Finance, Legal, Compliance, Price Pro and TPES IT support teams)
• Ensure Commercial Offers, Tender Quotations, Pro-Forma Invoices, Undertaking Letters, or any other document requested by the customer and/or country are correct, complete, and compliant before their signature and communication to external customers
• Provide Pro-forma Invoices to assigned countries to enable commercial transactions & obtaining import licences as per country specific requirements
• Provide Price Certificates to assigned countries in collaboration with Global Pricing & Market Access for product launches / re-registrations
• Identify, support, and implement process simplification opportunities across Export Operations
  Qualifications and
  
  Experience:
  • Relevant working/residency permit or Swiss/EU-Citizenship required
  • Relevant degree (Economics, Business Administration, Finance)
  • Fluent in English (spoken and written), Knowledge of other languages (e.g., French) advantageous
  • 5+ years of maturity in multi-national Commercial and/or Business Administration, Finance roles; in the pharmaceutical industry
  • 3+ years of profound experience in Export business in the pharmaceutical industry; specifically, detailed know-how of commercial business in small and mid-size emerging markets
  • IT literacy on Price Pro, TPES, SAP (mainly SD, FI) and MS Office
  • Experience in multi-national and matrix organisation and cross-functional teams
  • Ability to handle urgent and complex (multi-functional) assignments and manage conflict of priorities
  • Interpersonal-, communication-, negotiation- and problem-solving skills
  • Project management experience