Director of Management

Viking (NYSE: VIK) is a global leader in experiential travel with a fleet of more than 100 ships, exploring 21 rivers, five oceans and all seven continents. Designed for curious travelers with interests in science, history, culture and cuisine, Chairman and CEO Torstein Hagen often says Viking offers experiences For The Thinking Person™. Viking has more than 450 awards to its name, including being rated #1 for Rivers and #1 for Oceans five years in a row by Condé Nast Traveler in the 2025 Readers’ Choice Awards.

Viking is also rated a “World’s Best” by Travel + Leisure—no other travel company has simultaneously received such honors by both publications.

The Director of Destination Management will act as a strategic and operational conduit between the Executive Director and the Destination Management Team. This role ensures alignment across regional operations, drives excellence in destination execution, and supports the development of scalable, guest‑centric experiences across the ocean portfolio. The ideal candidate will possess deep expertise in destination operations, team leadership, and cross‑functional collaboration.

• Translate executive vision into actionable plans for Destination Management Team
• Lead cross‑regional alignment on destination strategy, standards, and performance metrics
• Support itinerary planning and destination development

• Monitor and optimize destination performance across all ocean itineraries
• Ensure consistency in guest experience, vendor management, and compliance with internal and external guidelines

• Oversee destination‑related budgeting, forecasting, and cost control strategies
• Monitor operational performance across regions, including vendor efficiency, guest satisfaction, and resource utilization
• Analyze voyage‑level financials, refund trends, and revenue contribution to identify opportunities for optimization
• Partner with finance and analytics teams to develop dashboards and reporting tools that support data‑driven decision‑making

• 8+ years in destination management, hospitality, or travel operations
• Proven leadership experience managing multi‑regional teams
• Strong analytical and communication skills
• Fluent in English; additional languages a plus
• Eligible to work in Switzerland or hold a valid work permit

• Bachelor’s degree in hospitality management or related field from an accredited college or university or the international equivalent preferred

• Experience with ocean cruise operations or luxury travel
• Ability to navigate cultural nuances and build relationships across geographies

• Fast‑growing and dynamic environment, a modern workspace, flexible working hours