Senior Telecom Transformation & Delivery Manager

Senior Telecom Transformation & Delivery Manager

Senior Telecom Transformation & Delivery Manager Swiss Himmel GmbH Vacant since : 18.08.2026 Number of jobs : 1 4051 Basel (BS) 100% Immediately Permanent

Location:

Basel, Switzerland Company:
Swiss Himmel GmbH

Employment Type:

Full-time Language:
English required;
German is an advantage

Swiss Himmel GmbH is a Basel-based technology and consulting firm partnering with leading enterprises to deliver complex technology transformation and modernization programs. We combine strong domain expertise with practical delivery experience across telecom, digital transformation, enterprise applications, and IT services.

Swiss Himmel GmbH is looking for a Senior Telecom Transformation & Delivery Manager for a full-time position in Basel, Switzerland. We are looking for an experienced telecom professional who has progressed from a technical background into delivery and transformation leadership, with strong experience across OSS/BSS, CRM, order management, billing, mediation, service fulfillment, and service assurance.

The role is suited for an experienced telecom professional who has progressed from a technical background into delivery and transformation leadership. You will take end-to-end responsibility for complex programs covering customer order management, CRM, billing, mediation, service fulfillment, service assurance, digital channels, and application transformation.

The successful candidate will work closely with senior business and technology stakeholders, manage large delivery teams, oversee vendors and partners, and ensure that transformation programs are delivered within agreed scope, timelines, quality, and commercial targets.

• Lead large-scale telecom transformation programs from planning through implementation and transition.
• Own end-to-end delivery across OSS, BSS, CRM, billing, mediation, order management, and service assurance platforms.
• Lead modernization of legacy telecom applications and transition them towards strategic platforms and microservices.
• Manage complex application transformation, migration, upgrade, and transition programs.
• Define program scope, delivery plans, milestones, dependencies, risks, and mitigation plans.
• Lead requirements analysis, impact assessments, feasibility studies, and solution planning. OSS/BSS & Telecom Domain
• Drive transformation initiatives across telecom CRM, customer order management, product catalogue, billing, mediation, and service fulfillment.
• Work with telecom order orchestration and service fulfillment processes across fixed and mobile services.
• Support transformation programs covering Copper, Fiber, Mobile, Voice, TV, Wi-Fi and related customer services.
• Work with platforms and products such as Amdocs, Kenan Arbor, Infonova, Pega, Camunda and other COTS solutions.
• Support integration between customer-facing channels, order management, fulfillment, billing, and downstream systems.
• Drive improvements in service assurance, monitoring, automation, and operational processes. Delivery & Transition Management
• Lead application development, application support, infrastructure transition, and managed service programs.
• Manage transition activities across multiple vendors and delivery teams.
• Establish governance structures for large transformation and managed service programs.
• Ensure effective handover, operational readiness, production support, and service stability.
• Manage application maintenance, enhancements, upgrades, migrations, and recovery activities.
• Track SLAs, KPIs, service quality, delivery milestones, and operational performance. Leadership & Stakeholder Management
• Lead large, multi-disciplinary teams across different locations and countries.
• Work directly with senior directors, business heads, technology leaders, and client stakeholders.
• Manage internal teams, external partners, vendors, and offshore/onshore delivery units.
• Mentor delivery managers and technical teams and support capability development.
• Conduct governance meetings, steering committees, status reviews, and transformation workshops.
• Manage stakeholder…