Strategic Account Manager; m​/f​/d

Company Overview

We're looking for a commercially minded professional who can help customers solve complex supply chain challenges and maximize the value they achieve from our solutions.

In this role, you'll work alongside our Business Development team to win new business, shape customer solutions, help them to realize value and build compelling value propositions. Once customers are onboarded, you'll become their trusted commercial partner, identify new opportunities for growth and own the defense plan. Working closely with Customer Success during implementation phase.

Sky Cell is on a mission to change the world by revolutionizing the global supply chain. Our cutting‑edge temperature‑controlled container solutions ensure the safe delivery of life‑saving pharmaceuticals, with sustainability at the core of everything we do. We’re a fast‑growing, purpose‑driven company where you’ll make an impact, feel empowered, and thrive in a diverse, innovative environment.

Why Sky Cell?

Purpose‑Driven Work:
Make a real difference by contributing to a more sustainable future in global logistics and healthcare.

Innovation at Heart:
Work with cutting‑edge technology and be at the forefront of supply chain innovation.

Stronger together:
Join a supportive team of talented individuals from over 40 countries, where we work together every step of the way.

Growth Opportunities:
We believe in investing in our people – continuous learning and development are key pillars of Sky Cell.

Award‑Winning Culture:
Join a workplace recognized for its commitment to excellence with a “Great Place to Work” award, as well as a Platinum Ecovadis rating highlighting our sustainability and employee well‑being.

This is a highly cross‑functional role that combines solution engineering, account growth management, customer engagement and strategic relationship management.

• Become the trusted commercial partner for assigned customers.
• Build long‑term relationships and ensure customers continue to realize value from Sky Cell solutions.
• Conduct regular business reviews and identify opportunities for growth.
• Proactively manage risks to customer retention and satisfaction.
• Drive expansion through new use cases, geographies, products and business units.
• Work closely with Customer Success to deliver solution, satisfaction and meet customer expectations on solutions.
• Turn successful customers into advocates and references.

• Partner with Business Development teams on strategic sales opportunities.
• Understand customer challenges and translate them into compelling solutions.
• Build business cases and value propositions that help customers make decisions.
• Engage senior stakeholders across operations, procurement, quality and supply chain functions.
• Help accelerate sales cycles and improve win rates.
• Coordinate with product, pricing and commercial teams to deliver winning solutions.

• Revenue growth across new and existing customers.
• Strong customer retention and satisfaction.
• Expansion within strategic accounts.
• Faster sales cycles and improved win rates.
• Trusted relationships with customers and internal teams.

• Background: technical sales, account management, customer success, solution engineering, business development or enterprise sales.
• Organised, proactive, structured, process‑driven.
• Comfortable navigating complex customer environments.
• Experience handling complex solutions.
• Data‑driven approach to analyse and deliver appropriate solution to meet customer needs.
• Comfortable aggregating data to deliver customer business reviews.
• Strong ability to build relationships and influence stakeholders.
• Excellent communication, presentation and problem‑solving skills.
• Preferably with experience in logistics or cold chain.
• French or German speaking would be advantageous.

• Flexibility & Balance:
  Flexible working hours and work‑life balance allow you to tailor work to fit your life.
• Recognition & Growth:
  Opportunities for career advancement in a company that values your contributions.
• Hybrid Workplace:
  Modern work spaces in Zurich, Zug and Hyderabad as well as our Skyhub in…