Reception Manager

Reception Manager - Essex | £33,000 p.a. + great benefits and career progression

We're recruiting an experienced Reception Manager to join a busy hotel in Essex. This is a fantastic opportunity to take full responsibility for the Front Office operation, ensuring exceptional guest service while developing and motivating your team.

If you're currently a senior Receptionist ready to step up, or an experienced manager looking for your next challenge, this role offers stability, progression and the backing of a globally recognised hotel group in Essex.

Why apply for this Reception Manager role?

You'll enjoy:

£33,000 per annum plus great benefits
Employee discounts on accommodation across the group
Access to the IHG employee room benefit programme
Shopping discounts and cycle to work scheme
Team reward and recognition initiatives
Health benefit plan
Real progression opportunities within a global hotel group

Key Responsibilities:

As Reception Manager, you will:

Oversee daily reception operations and service standards
Train, coach and motivate the reception team
Manage the reservations system and ensure booking accuracy
Control departmental budgets and labour costs
Handle guest queries and complaints professionally
Ensure health & safety compliance and carry out risk assessments
Manage room allocations, upgrades and VIP arrivals

What we're looking for:

To be successful as a Reception Manager, you'll need:

Previous supervisory or head reception experience in a hotel
Strong leadership and communication skills
Ability to work in a fast-paced environment
Strong problem-solving and commercial awareness
Opera system experience (essential)
Previous IHG experience (desirable)
If you're ready for your next move as a Reception Manager in Essex, we'd love to hear from you.

Apply now to take the next step in your hospitality career in Essex.

Job Number │ (phone number removed) / INDFOH
Location │ Essex
Role │ Reception Manager

Platinum Recruitment is acting as an Employment Agency in relation to this vacancy