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Event Manager / Planner Customer Service Rep

Reception Lead: Guest Experience & Front Desk

Job in Basildon, Essex County, SS14, England, UK
Listing for: Holiday Inn Basildon
Full Time position
Listed on 2026-02-20
Job specializations:
  • Hospitality / Hotel / Catering
    Event Manager / Planner, Customer Service Rep
  • Customer Service/HelpDesk
    Event Manager / Planner, Customer Service Rep
Salary/Wage Range or Industry Benchmark: 40000 - 60000 GBP Yearly GBP 40000.00 60000.00 YEAR
Job Description & How to Apply Below
A leading hotel in Basildon is looking for an experienced Reception Manager to oversee the reception operations. The successful candidate will ensure outstanding customer service, monitor key performance indicators, and train reception staff. This role involves building strong relationships with guests and collaborating with other departments for seamless service. Candidates should have proven reception experience, strong leadership skills, and a commitment to guest satisfaction.
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