Banking Center Manager

Summary

The Banking Center Manager is responsible for the growth and profitability of the banking center. This position directs and manages a branch services team to ensure exceptional client satisfaction and retention. The Banking Center Manager ensures compliance with all applicable operational policies and procedures and aligns performance with assigned targets and objectives.

• Assisting clients with processing transactions, such as deposits, withdrawals, payments, money orders, official checks, or cash advances, resolving complaints or account discrepancies, and answering questions.
• Meeting client needs by listening and identifying the proper b1
  
  BANK product or service for the client.
• Tracking, recording, reporting, and storing information related to transactions, bank supplies, and clients, ensuring all information is accurate and complete.
• Responsible for accuracy in work.
• Handling currency, transactions, and confidential information in a responsible manner.
• Maintaining and balancing cash drawers and reconciling discrepancies as needed.
• Possibly responsible for multiple drawers (Teller, Vault, and/or ATM drawers).
• If responsible for Vault and/or ATM, keeping cash stocked appropriately.
• Packaging cash and rolling coins to be stored in drawers or the banking center vault.

• Onboarding new clients while listening for the right products and services by following our Client Experience steps.
• Managing existing client bank accounts by facilitating opening and closing accounts, placing stop pays, issuing debit and gift cards, check ordering, online banking and additional electronic services setup, filing disputes, wire agreement onboarding, and problem solving on client queries.
• Expected to be an expert on b1
  
  BANK products and services.

• Responsible for promoting a positive environment for team members and clients.
• Tracking, recording, reporting, and storing information related to transactions, bank supplies, and clients, ensuring all information is accurate and complete (All-In-One Log, Daily Checklist, Monthly Operational Audit, and Security Monthly Audit).
• Pulling and actively contacting clients on the NSF List each day by the deadline.
• Overseeing timely submissions required by other departments.
• Facilitating and leading Weekly Connection Meetings.
• Managing scheduling for banking center team members.
• Coaching and mentoring banking center team members as needed, including Quarterly Touchpoints and Annual Performance Evaluations.
• Supporting team with higher transaction limits and approvals.
• Resolving client concerns professionally, timely, and with excellent communication.
• Ensuring the banking center is clean, safe, and maintained in appearance.
• Maintaining a clean, organized work area and professional appearance.
• Using software to track bank information and generate reports.
• Following all bank financial and security regulations and procedures.
• Living by b1
  
  BANK’s Five Guiding Principles in all interactions.
• Representing the bank in the communities served by volunteering.

• Responsible for developing, maintaining, and growing deposit and loan portfolios assigned to the responsible individual or banking center.
• Identifying opportunities to meet client needs through non-interest income products such as Treasury Management and Credit Card products.
• Meeting or exceeding annual deposit and loan goals set by Market Leadership.
• Participating in civic responsibilities by serving on boards of local organizations such as chambers of commerce, workforce development, Kiwanis, Lions Club, Junior League, etc.

• High school diploma or equivalent is required.
• Bachelor's degree is preferred.
• Four (4) years of banking experience is required.
• One (1) year of leadership experience is required.
• Experience may run concurrently.
• Ability to pass a background check.
• Exceptional time management, communication, client experience, and computer skills.
• Bilingual may be preferred.
• High level of accountability, efficiency, and accuracy.
• Professional appearance and courteous manner.

Equal Opportunity Employer / Veterans / Disabled