Service Advisor

Service Advisor

We are looking for a Service Advisor to support a busy automotive service operation in Bastrop, Texas. This long-term contract position will serve as the main point of contact for customers, helping them understand service needs, repair recommendations, and expected timelines with clarity and professionalism. The ideal candidate brings strong customer service skills, attention to detail, and the ability to coordinate effectively with technicians and internal staff.

This role is well suited for someone who can manage a fast-paced workflow while creating a positive service experience from arrival through vehicle pickup.

Responsibilities:

• Welcome customers, gather vehicle concerns, and document service needs thoroughly at intake.
• Open, update, and finalize repair orders while maintaining accurate service records in the dealership management system.
• Advise customers on recommended maintenance, repair options, warranty-related work, and preventive service based on vehicle condition and mileage.
• Communicate diagnostic findings, estimated costs, and completion timelines in a clear and detail-focused manner.
• Partner with service technicians to track progress, confirm repair details, and help keep work moving efficiently.
• Provide timely status updates throughout the repair process and respond promptly to customer questions or concerns.
• Review completed services, invoices, and supporting documentation with customers before vehicle delivery.
• Support recall, warranty, and goodwill service discussions in alignment with manufacturer and dealership standards.
• Promote available service programs, maintenance offers, and value-added recommendations that support long-term vehicle care.
• Assist with front-office operations such as reception coverage, supply coordination, and other administrative tasks as needed.