Global Operations Manager, Europe

Global Operations Manager, Europe

Location:

Bastrop, Texas, United States

Space

X was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today Space

X is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.

Starlink will provide high-speed broadband to the world. The role combines traditional business planning and analysis with broader business decision-making and strategy, directly supporting Starlink's leadership. Global Operations is embedded in daily operations, supporting both near-term execution and long-term planning. Team members are expected to analyze data and provide recommendations and to lead cross-functional decision-making and implementation of the recommendations.

• Develop comprehensive execution plan to implement market requirements for initial market access and rapid growth of operations
• Track and report on key performance indicators (KPIs) such as the timeliness of activation upon full authorization in a market, product accessibility, and Starlink's operational health in live markets
• Guide planning and resource management for specific verticals within Starlink, including development of business models
• Identify initiatives for improvement of Starlink's business outlook, including developing, tracking, and executing business initiatives with Starlink's leadership
• Identify and lead implementation of process and system enhancements to improve handoffs and execution across various teams, evolve the customer experience, or scale the business while balancing resources
• Collaborate and partner with cross functional teams in order to build a strong networking across these departments and with external resources to ensure compliance
• Support and educate internal stakeholders on market requirements and time frames, working collaboratively to achieve company objectives

• Bachelor's degree in STEM, business, economics, or finance
• 4+ years of experience in business operations, project management, or strategic planning
• 1+ year experience based abroad or working with operations outside of the United States
• 1+ year of experience with analytical skills (e.g. Microsoft Office applications, Excel modeling, etc.)

• Demonstrated success working in an environment with competing priorities and aggressive schedules
• Experience leading complex operational and strategic initiatives
• Ability to define and manage a project independently
• Experience with SQL and creating/managing dashboards using data visualization tools (e.g. Tableau, Power BI, Looker)
• Experience using various programming languages (e.g Python, Java script, R, SQL, HTML, XML, CSS, Ruby)
• Strong written and verbal communication skills, particularly with senior business leaders

• Willingness to travel up to 50%
• Must be willing to work extended hours and/or weekends
• This is not a remote position and would require being onsite in either Bastrop, TX or Redmond, WA

• To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.

Space

X is an Equal Opportunity Employer; employment with Space

X is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

Applicants wishing to view a copy of Space

X's Affiantative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to