Customer Support Associate, Bilingual - Ukrainian; Starlink

Bastrop, TX

Starlink, our revolutionary satellite constellation, will deliver low‑latency broadband internet worldwide. As an early member of the Starlink Customer Support team, you will be the face of Starlink to our customers, ensuring they have an exceptional overall experience. In this role you will triage, troubleshoot, and resolve customer issues; analyze trends, identify gaps, and design simple, effective support interventions that improve our customers’ experience.

We’re looking for excellent problem solvers who move quickly and proactively and are obsessed with the success of our customers.

• Triage and resolve customer issues across multiple channels (digital, voice, etc.) and be a relentless internal advocate for the customer within Space
  
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• Provide technical support to customers using hardware, software, and network expertise.
• Surface product, process, and training issues by pairing quantitative and qualitative methods; be the voice of the customer in the language of the business.
• Collaborate with internal teams to create and improve troubleshooting workflows and resolve root‑cause issues.
• Create and maintain an internal knowledge base and help center collateral.

• High school diploma or equivalency certificate.
• 1+ years of experience in a front‑line customer support role.
• Fluent in English and Ukrainian.

• Excellent problem‑solving and sleuthing skills; go beyond the apparent to satisfy the customer and own the solution.
• Excellent written and verbal communication skills; can distill complex concepts into the simplest explanations.
• Excellent empathy, active listening, and resiliency skills; internalize customer concerns and keep a positive attitude.
• Strong attention to detail and time management skills; take pride in the craft.
• Willingness and ability to flex weekend and night shift hours as needed to support growth.
• Experience in training, learning and development, analytics, service design, vendor management, or content management.
• Start‑up, consulting, or other experience in a high‑growth, fast‑paced environment.
• Technical aptitude – experience with networking, hardware troubleshooting, software development, etc.

• Must be available to work scheduled shifts, including holidays.
• Must be available to work overtime hours and/or weekends as needed.
• This is not a remote position and will require relocation if not already local to the Bastrop, TX area.
• After 1 week of classroom training Monday to Friday 9AM‑5:30PM, must be available to work 10 hours a day on the following shift:
• 1st Shift: Monday – Friday 5:00AM – 3:30PM.
• To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (green card holder), (iii) refugee under 8 U.S.C. § 1157, or (iv) asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about ITAR here.

Space

X is an Equal Opportunity Employer; employment with Space

X is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

Applicants wishing to view a copy of Space

X’s affirmative action plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/in­terview process should reach out to