Fulfillment Manager; Daily Stoic & Painted Porch Bookstore

We’re hiring an on-site Fulfillment Manager to lead day-to-day shipping operations for The Painted Porch Bookshop and Daily Stoic e-commerce products. This person will manage the fulfillment team, ensure orders go out accurately and on time, and continuously improve how we pick, pack, ship, and receive inventory.

This is a hands-on role: you’ll be on the floor with the team, building reliable systems, preventing shipping errors before they happen, and coordinating the moving parts that keep fulfillment running smoothly.

We’re also opening a new fulfillment space in Bastrop, and this role will play a key part in planning and executing that transition (layout, workflow, inventory movement, staging, and go-live stability).

• Oversee daily picking, packing, shipping, and order flow for books and Daily Stoic products
• Ensure orders ship accurately, quickly, and with consistent quality standards
• Maintain clear fulfillment priorities for the team (rush orders, backorders, special packaging needs, personalized books, etc.)
• Monitor and reduce shipping mistakes, returns, and customer service issues tied to fulfillment
• Ensure supplies stay stocked (boxes, tape, labels, inserts, etc.) and reorder proactively
• Manage and support the fulfillment team (training, scheduling, performance, accountability)
• Set clear expectations and quality standards for pick/pack workflows
• Identify bottlenecks and adjust staffing or processes to keep work moving smoothly
• Create a positive, high-ownership work culture where accuracy matters
• Coordinate shipping methods, rates, and workflows across carriers (UPS, USPS, etc.)
• Troubleshoot carrier issues: delays, claims, damaged packages, pickup problems, tracking issues
• Maintain clean, organized shipping stations and ensure correct labeling and documentation
• Coordinate inbound shipments with manufacturers and vendors
• Communicate inventory needs and timing to prevent stockouts and fulfillment delays
• Help maintain inventory accuracy through clean receiving, storage, and cycle count practices
• Identify recurring product issues (defects, packaging problems, missing components) and work with vendors to fix them

• Track fulfillment performance: order accuracy, throughput, shipping costs, and recurring issues
• Improve workflows and standard operating procedures (SOPs) to reduce mistakes and increase speed
• Help ensure product packaging is consistent and protective, while staying cost-effective
• Collaborate with customer support to spot patterns and prevent repeat errors

• Help plan and implement the move into a new fulfillment area
• Assist with layout planning, staging zones, workflow design, and organization systems
• Oversee the transition to minimize downtime and prevent inventory confusion
• Ensure the team is trained and stable in the new space post-move

• 2+ years experience in fulfillment, warehouse operations, or shipping/logistics (e-commerce preferred)
• Experience with Shopify, Ship Station, Pirate Ship, or similar shipping/order tools
• Proven experience managing or leading a small team
• Strong attention to detail and high quality standards
• Calm problem-solver who can prioritize quickly and adjust plans daily
• Comfortable being hands-on (this is not a desk-only role)
• Strong communication skills with both internal staff and external vendors/carriers
• Ability to lift and move packages (typical fulfillment environment)
• Interest in books, publishing, and/or product brands