Operations Manager

The Operations Manager is responsible for the direct oversight of ABM shift supervisors, lead workers and front-line employees supporting various scopes of work at a manufacturing facility. Specific responsibilities include work scheduling of all account personnel, establishing work standards, conducting site evaluations, audits, overall inventory/equipment usage, budget control, employee performance appraisals, troubleshooting/problem solving, orientation, training and support personnel, customer relations, and special project work as requested.

The Operations Manager is further responsible for ensuring that productivity levels and customer service requirements are being met and that supervisor, leads and frontline employees are complying with all safety, quality and compliance standards established by the company, by our client and by regulatory authorities. This position reports directly to the Site Manager.

Pay: $105,000 annually. The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data. ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit Annual Benefits-Staff and Management.

• Responsible for administering and/or implementing policies, systems, programs, processes, procedures and/or plans for all on-site operations
• Maintains staff by working with HR to recruit, select, and train employees; ensures a safe and secure work environment and develops personal growth opportunities.
• Establish and maintain effective lines of communication with the client and other personnel to ascertain that their needs and requirements related to the contract are being satisfied.
• Comply with all safety and security procedures established by the company, by our clients and by regulatory authorities.
• Contributes to the overall success of the department by performing other essential duties and responsibilities as assigned
• Enforces ABM rules and policies regarding employee conduct by advising personnel of the company’s rules and policies, issuing verbal warnings and written reprimands for violations, and recommending progressive disciplinary action to the immediate supervisor as appropriate.
• Promotes positive employer / employee / customer relationships and interactions.
• Implements employee training and skill enhancement programs and provides structured employee disciplinary procedures.
• Delivers world class training programs that ensure team members remain attentive to job duties
• Analyzes and resolves quality and customer service problems, identifies trends and recommends opportunities for program improvements
• Effectively coaches, counsels, and disciplines employees under ABM direction
• Sets a positive and professional example for the workforce.
• Review payroll daily to ensure employee clock-ins are accurate and submit WFM’s should there be any exceptions and manage any short punches that could potentially put us over budget and unprofitable.
• Manage weekly hours to ensure we stay within budget parameters.
• Operational supplies will be ordered 1x monthly unless an urgent or ad hoc project requires additional supplies.
• Ensure equipment is maintained so ABM employees have the tools needed to conduct daily duties.
• Job duties may be modified at any time to ensure ABM’s success.

• Understanding of mechanical and electrical system operations.
• Excellent oral and written communication skills.
• Ability to train, manage and develop a team.
• High energy level with strong commitment to service quality.

• Daily overview of payroll
• Weekly timely submittal of payroll
• Consumable inventory to ensure customer required Par levels are maintained
• Site quality and Swop inspection to ensure a safe work environment.

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience. ABM serves a wide range of…