Front End Coach

Position Summary

Leads and develops teams effectively by teaching, training, and actively listening to associates touring stores and providing feedback. Tours to teach, communicate, and collaborate with all levels of associates regarding store operations, technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively.

Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model, managing and supporting customer service initiatives including community outreach programs, and ensuring customer needs, complaints, and issues are successfully resolved. Develops and implements action plans to correct deficiencies, provides process improvement leadership to ensure a high quality customer experience, and drives the financial performance and sales of the designated store area by reviewing and evaluating PL (Profit Loss) statements and managing budgeting, forecasting, and controlling expenses.

Manages merchandise presentation, seasonal transitions, inventory flow, operational processes, and develops action plans to mitigate shrink and ensure sales and profit goals are achieved. Provides supervision and development opportunities for hourly associates by hiring, training, mentoring, assigning duties, setting clear expectations, providing recognition, and developing qualified associates to meet staffing needs and achieve company growth potential. Coordinates and oversees job‑related activities and assignments by developing and maintaining relationships with key stakeholders and supporting plans and initiatives to meet customer and business needs.

Ensures compliance with company policies and procedures, supports company mission, values, and standards of ethics and integrity, and supports the Open Door Policy. Builds high‑performing teams that embrace differences, create a workplace where associates feel seen, supported, and connected, and promotes a sense of belonging. Acts with integrity, upholds Walmart values, and supports the company’s goal of becoming a regenerative organization.

Serves customers and members by delivering results, applying the EDLP and EDLC business models, making decisions based on data insights, and balancing short‑ and long‑term priorities. Strives for excellence by displaying curiosity, learning from mistakes, adopting new technologies, and supporting others through change.

• Lead and develop teams through effective training and listening to associates.
• Communicate and collaborate across all store levels with regard to operations, technology, and merchandising.
• Introduce and lead company change efforts, setting clear expectations and guiding teams on business solutions.
• Model high‑standard customer service using the One Best Way (OBW) service model.
• Manage and support customer service initiatives, including community outreach and issue resolution.
• Develop and implement action plans to address deficiencies and improve processes.
• Drive financial performance by reviewing PL statements and managing budgeting and forecasting.
• Ensure effective merchandise presentation, seasonal transitions, inventory flow, and operational processes.
• Mitigate shrink and meet sales and profit goals through action plans.
• Supervise, develop, hire, train, mentor, assign duties, and recognize hourly associates.
• Maintain relationships with key stakeholders to support customer and business needs.
• Ensure compliance with company policies, values, and ethics, including the Open Door Policy.
• Build diverse, high‑performing teams that foster belonging.
• Act with integrity, upholding Walmart values and supporting regenerative goals.
• Serve customers and members by delivering results, applying EDLP/EDLC models, and balancing priorities.
• Strive for excellence by learning, embracing new technologies, and supporting change.

• 2 years of college; or 1 year of retail experience and 1 year of supervisory experience; or 2 years of general…