Provider Services Specialist -Child Care Services

Overview

Develops and maintains child care provider contracts. Monitor child care providers to ensure compliance with contractual regulations and provides technical assistance as needed. Conducts training and technical assistance to child care providers as needed to ensure full compliance. Maintains close working relationships with child care providers.

• Prepares and maintains updated paperwork for all records within the time frames specified by the Texas Workforce Commission and Board area directives, policies and procedures.
• Updates The Workforce Information System of Texas.
• Conducts monitoring of providers to ensure compliance with contractual regulations, and provides technical assistance as needed.
• Conducts follow up visits on service improvement agreements.
• Follows unit procedures and guidelines and participates in meetings and other events to increase understanding of the Workforce Solutions system.
• Works closely with Child Development and Early Education Supervisor in developing inclusion plans with providers caring for children with disabilities.
• Works to resolve problems related to provider contracts and works well with management staff, account representatives and intake eligibility specialists to resolve provider complaints and issues.
• Insures provider files contain all the required documents pertaining to the service agreements, tax forms, deposit forms, state licenses.
• Collaborates with other Child Care Services staff to enhance program operations.
• Identifies and documents process improvement opportunities.
• Performs other duties as may be assigned.

• Valid Texas driver's license and Auto Liability Insurance

• Intermediate experience in Microsoft Word, Excel and Outlook.
• Demonstrated ability to work with customers and vendors, keep detailed records, enter data accurately and timely into automated data bases.
• Ability to handle escalated situations with critical thinking skills and problem solving techniques.
• Ability to build presentations and present topics to virtual and in person audiences.