Associate, Tanjung Pinang

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

The Tanung Pinang City Team is an established team responsible for running Grab business and operations in the cities within the region. City Operations Team is responsible for all cities budgets and targets by collaborating with other internal stakeholders from multiple functions.

We are seeking City Associate to join our team in Batam, Indonesia. In this role, you will provide essential support to our city operations and development initiatives, working closely with stakeholders to ensure smooth execution of projects and programs. The ideal candidate will be having a commitment to supporting our organization's mission in urban development and city management.

• Assist in coordinating and managing various city projects and initiatives.
• Implement and oversee the operational strategy at the city level, focusing on enhancing both mobility and delivery services to meet local demands.
• Oversee the entire lifecycle management of Grab Driver Partners, from the initial recruitment and onboarding process to ongoing engagement and support activities.
• Lead project management efforts by breaking down complex problems, formulating hypotheses, conducting tests, and guiding projects through to successful implementation while ensuring that outcomes are sustainable.
• Collaborate with specialized teams to launch and promote new products and services that meet customer needs and enhance user experience.

• A minimum of Bachelor's degree in Urban Planning, Business Administration, Public Administration, Civil Engineering, or related field
• A minimum of 2+ years of experience in city operations, urban development, municipal management, or related field
• Experienced in leading teams and the ability to connect with people across teams/functions
• Experience and exposure to business process management, identifying, assessing, and controlling risk, and successful initiatives execution
• Experience in data management

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance
  .
• With Grab Flex
  , create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave
  , and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our Flex Work arrangements such as differentiated hours

We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.