Accounts Receivable & Credit Manager

Our client is a rapidly growing, private equity-backed organization with a multi-entity operating structure and a strong acquisition strategy. As the company continues to expand through both acquisitions and organic growth, they are building out their centralized Shared Services organization and are seeking an Accounts Receivable & Credit Manager to provide leadership, process ownership, and scalability across the Order-to-Cash function.

This is a highly visible player-coach leadership opportunity reporting to the Shared Services Manager. The ideal candidate will be someone who enjoys building, fixing, and improving processes rather than simply maintaining an established environment. You will have the opportunity to standardize processes across multiple business units, work with multiple ERP systems, influence cross-functional teams, and play a meaningful role in the future state of the organization.

Accounts Receivable & Credit Manager

Hybrid/Remote | Batavia, IL

The Accounts Receivable & Credit Manager will lead the end-to-end Order-to-Cash process, including billing, collections, cash application, credit, dispute resolution, customer account management, and working capital performance. This individual will manage a team while remaining hands-on with complex customer accounts and escalated issues.

The organization operates across multiple business units with varying legacy processes and ERP systems, creating an exciting opportunity for someone who thrives in an evolving environment and can bring structure, accountability, and continuous improvement.

• Lead the daily Accounts Receivable function, including collections, cash application, reconciliations, deductions, credit management, billing support, disputes, write-offs, refunds, and customer account maintenance.
• Personally manage a portfolio of strategic and high-risk customer accounts while coaching and developing the AR team.
• Monitor customer aging and drive collection efforts to improve DSO, reduce past-due receivables, and strengthen working capital.
• Oversee billing activities and partner with Sales, Customer Service, Operations, Shipping, and Finance to resolve issues.
• Identify recurring billing and collection issues and implement sustainable process improvements.
• Manage customer credit evaluations, credit limits, payment terms, and ongoing account risk.
• Handle escalated collection matters, including payment plans, account holds, collection agencies, legal referrals, and write-off recommendations.
• Analyze customer disputes, deductions, pricing discrepancies, PO issues, shipping errors, and other recurring issues to identify root causes.
• Develop standardized policies, procedures, workflows, collection strategies, escalation paths, and KPIs.
• Lead process standardization and integration efforts across multiple business units and acquired companies.
• Lead, coach, develop, and motivate the Accounts Receivable team while maintaining a hands-on role.
• Oversee outsourced/offshore resources and help ensure effective communication and accountability.
• Manage AR month-end close responsibilities, including aging reviews, bad debt analysis, reconciliations, reserves, and write-offs.
• Develop and monitor KPIs around DSO, collections, disputes, unapplied cash, billing quality, deductions, and working capital.
• Partner cross-functionally with Sales, Customer Service, Operations, Treasury, Finance, IT, and executive leadership.
• Support audits, compliance initiatives, acquisitions, and other special projects.

• Bachelor's degree in Accounting, Finance, Business Administration, or a related field.
• 7-10+ years of progressive Accounts Receivable, Credit, Collections, or Order-to-Cash experience.
• Previous people management experience is required.
• Demonstrated ownership of the full AR lifecycle from invoicing through collections.
• Strong Credit & Collections leadership experience.
• Manufacturing or distribution experience strongly preferred.
• Experience working with multiple ERP systems; experience with Sage, Infor, or similar systems is highly valued.
• Strong Excel and data manipulation skills.
• Experience standardizing processes across multiple business units.
• Shared Services experience preferred.
• Experience working in acquisition-driven or private equity-backed environments is a plus.
• Experience managing outsourced or offshore resources preferred.
• Strong understanding of collections, billing, credit, cash application, disputes, GL accounting, and month-end close.
• Demonstrated success improving DSO, cash collections, and working capital.

This is not a role for someone who has worked in a highly siloed environment and only owned one piece of the AR process. The successful candidate will be a fixer, change agent, and problem solver who is comfortable creating structure where it does not yet exist.

We're looking for someone who is:

• A strong, confident communicator and leader.
• Comfortable influencing stakeholders and driving…