Customer Experience Associate; PT

Position: Customer Experience Associate (PT)
Summary Flinn Scientific is the industry leader in enabling science teachers to educate young minds in both the US and Canada. Our Part-Time Customer Experience Associate will work directly with the Customer Experience Team on various projects, initiatives, and data entry tasks including account linkages, orders, and quotes.

Since our work is seasonal, our part time team members work 20 hours per week during slower months and flex to 30+ hours per week during busier months. Our busiest months are July-October. Our slowest months are June and December.

Responsibilities:

Handle customer inquiries across phone, email, and live chat. No scripts-just real conversations with real people.

Produce quotes and place orders to ensure timely, accurate service

Process credit card payments in compliance with PCI standards

Set up and maintain new customer accounts within our CRM, including school and district linkages

Coordinate with suppliers to expedite orders and arrange shipments using the most efficient and cost-effective methods - across finished goods, bulk, and repack supply items

Perform back-office tasks and ad-hoc requests as needed

What Success Looks Like Consistently delivers accurate and timely resolutions, minimizing errors in orders, quotes, and account setup

Effectively manages high volumes of customer interactions while maintaining quality and professionalism

Demonstrates the ability to work independently after training, confidently navigating systems and processes

Prioritizes and adapts workload to meet changing demands, especially during peak seasons

Exercises sound judgment in ambiguous situations, balancing policy with a customer-first approach

Takes full ownership of customer issues, ensuring follow-through and closure

Collaborates effectively with internal teams to resolve issues quickly and reduce delays

Shows continuous improvement by applying feedback and avoiding repeated mistakes

Qualifications

Proficient in computer systems, including data entry, internet navigation, and Microsoft Office (Word, Excel, Outlook)
High school diploma required; bachelor’s degree preferred

Prior experience in customer service, retail, or hospitality environments preferred

Strong verbal and written communication skills

Ability to learn new systems and processes in a structured environment

Demonstrated ability to stay organized and manage multiple tasks

WORK ENVIRONMENT This position is based primarily at our headquarters in Batavia, Illinois, with the expectation of being onsite 100% of the time, depending on the needs of the business. The role operates in a collaborative, team-oriented office environment, with regular in-person interaction and planning. The workspace is shared and dynamic, with a steady flow of meetings, conversations, and cross-functional collaboration.

PHYSICAL REQUIREMENTS This role is fully on-site and requires continuous in-person interaction with customers and team members. Candidates must be comfortable standing and walking for extended periods throughout the workday while supporting daily operations and delivering a high-quality customer experience.

The position involves regular movement across the facility, assisting customers, and responding promptly to operational needs. Occasional physical tasks may include lifting or moving materials weighing up to 25 pounds.

Candidates should be able to adapt to a fast-paced environment, navigate different areas of the workplace, and always maintain a professional and energetic presence while on the floor.

Flinn Scientific, Inc. is an EEO and ADA employer.
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