Healthcare Administrator

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* We Are Inspired to Serve. Join us!
* This position is appointed by the Executive Committee of the Board of Directors of Covenant Living Communities and Services, reports directly to the Executive Director, and is accountable for the following:
Deliver exceptional business outcomes in the areas of financial health, quality of healthcare services, employee and resident satisfaction, and regulatory compliance. Responsible for leadership of several functional areas, including:
Healthcare, social services, therapy services, and activities. The Healthcare Administrator serves as the Healthcare Compliance Liaison.
** Financial Management:
*** Achieve solid business unit margins through effective management of payor mix, revenue, expenses (including labor), and occupancy.
* Manage and measure to financial metrics to include:  reimbursements, payroll expenses
* Manage and interpret the business unit financial operating statement.
** Healthcare Quality:
*** Meet and exceed healthcare metrics that drive high quality of care, both internal and national metrics.
* Ensure sound operations from a system perspective.  Use systems effectively to drive successful business outcomes.
* Manage and measure quality metrics to include: re-hospitalization rates, weight management, fall prevention, wound management, pain management, etc.
* Manage to systems and structures in place for the organization to produce consistent and compliance results.
** Regulatory Compliance:
*** Ensure proactive compliance with local, state, and federal regulations.
* Ensure regulatory compliance for Skilled Nursing requirements.
* Serves as the Healthcare Compliance Liaison.
** Staff Engagement, Team Effectiveness:
*** Build high performing teams through effective motivational techniques, continuous feedback loops, clear expectation setting, and consistent performance management.
* Create the right environment that enables team members to excel.
* Attract and hire the right talent for the team.  Develop and retain the talent.
* Manage and measure to HR metrics to include:  turnover / retention metrics, employee engagement score, and time-to-fill.
* Develop systems and processes that motivate a diverse group of team members.
* Ensure appropriate rewards and recognition are provided.
* Improve employee retention rates.
** Resident Satisfaction
*** Ensure high level of customer service.
** EDUCATION AND

WORK EXPERIENCE:

**** Required Degree**:  Bachelor’s Degree is required.  Emphasis in Healthcare Administration is preferred.

** Preferred Degree**:
Master’s Degree in Healthcare Administration or Business Administration
** Certificate(s):
*** Active state appropriate Healthcare Administrator’s license
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* Experience:

*** Minimum of 3 years experience as a Healthcare Administrator or following completion of “Administrator in Training” program within the organization.
* Minimum of 3 years management / supervisory experience.
* Experience mentoring, motivating, and developing staff.  Experience as a manager of people.
* Experience understanding clinical operations with well developed clinical operations knowledge.
* For-profit business experience is a plus.
* Experience in a multi-site organization is a plus.
* Experience in Skilled Nursing / Long Term care is required.
* Experience building relationships in a matrix organization is a plus.
* Experience with survey.
* Experience with FTE management / labor management.  Experienced in the statistics of how labor management works.
** KNOWLEDGE, SKILLS AND ABILITY:
*** Strong interpersonal skills, to mentor and grow the team and build relationships.
* Exceptional conflict management skills, to reduce and resolve conflict without a lot of noise.
* Creative mindset, with ability to generate creative solutions to problems and new ideas that can drive business development.
* Excellent communication skills, both oral and written.  Must demonstrate strong consistency and business professionalism in communication skills to effectively work with residents, families, physicians, and staff.
* Excellent judgement and discretion.
* Business mindset, with ability to proactively seek out opportunities to better the business.
* Ability to work…