Senior Server Support Engineer – Enhanced Server Maintenance Batavia, Illinois Onsite

Senior Server Support Engineer – Enhanced Server Maintenance (Batavia, Illinois, Onsite)

Job Type: Onsite (Full-Time, On-Call Availability)

Experience: 5+ Years

Vacancy: 1

Location: Batavia, Illinois, USA

Salary: Negotiable

Reports To: Infrastructure Operations Manager / Server Support Lead

The Senior Server Support Engineer will provide enhanced server support for on‑site and remote infrastructure, ensuring optimal uptime, reliability, and performance for both in‑warranty and out‑of‑warranty servers. Responsibilities include hardware repair, replacement, diagnostics, proactive maintenance, quarterly reporting on warranty statuses, lifecycle management, and upgrade recommendations. The engineer serves as a subject‑matter expert for hardware troubleshooting, OEM coordination (Dell, HP, Apple, etc.),

and data security compliance during device replacement or decommissioning. This role requires technical expertise, rapid response capability, and proactive asset management to maintain mission‑critical server infrastructure.

• Server Hardware Support & Maintenance – provide on‑site support during designated business hours
• 24x7 on‑call support with response commitments: telephone within 30 minutes, on‑site within 60 minutes
• Perform break/fix, repair, and restore services for all designated servers, both in‑ and out‑of‑warranty
• Ensure repairs include parts and labor, maintaining OEM quality and performance standards
• Verify replacement parts match or exceed original performance and revision level
• Collaborate with OEMs (Dell, HP, Apple, etc.) for warranty coordination, part logistics, and specialized repairs
• Data Security & Compliance – manage secure removal or destruction of data‑bearing devices following data protection policies
• Work with OEM vendors for appropriate data remediation processes when warranty parts are involved
• Ensure decommissioned hardware follows data security, destruction, and asset disposal procedures
• Proactive Server Management & Reporting – provide quarterly reports identifying servers approaching warranty expiration or maintenance contract end, recommend contract renewal or enhanced support, and generate maintenance quotes
• Maintain accurate inventory and logistics plan to ensure 24x7 availability of spare parts and rapid transport to meet service‑level response times
• Escalation & Incident Response – quickly elevate incidents to appropriate teams or OEM vendors, minimize downtime, and provide software, patching, and update recommendations
• Deliver Next Business Day (NBD) support options for eligible servers, including four‑hour repair response times where applicable
• Add or update servers in the support system with detailed specifications (model, serial, purchase date, PO)
• Process Improvement & Standards – maintain inventory of critical spare parts, propose new/standard parts, contribute to operational procedures, and maintain compliance with cybersecurity, safety, and change management processes

• Minimum 5 years of hands‑on hardware support experience in enterprise or data center environments
• Strong understanding of server hardware architecture supporting Windows, Linux, and Solaris operating systems
• Proven experience with server diagnostics, repair, part replacement, and firmware upgrades
• Working knowledge of OEM vendor systems and procedures (Dell, HP, Apple, etc.) including warranty coordination
• Experience with incident escalation, SLA adherence, and service reporting
• Ability to generate detailed maintenance and entitlement reports and analyze data for proactive recommendations
• Excellent documentation, communication, and problem‑solving skills
• Ability to perform on‑call duties and meet strict response and restoration timelines

• OEM certifications from Dell, HP, or Apple (e.g., Dell Certified Systems Expert, HP Accredited Platform Specialist)
• Familiarity with Service Now, Remedy, or other ITSM platforms for incident and asset management
• Knowledge of hardware lifecycle management and CMDB best practices
• Understanding of data destruction and sanitization standards (NIST 800‑88)
• Strong analytical and organizational skills with attention to detail

• On‑site support role at (location omitted) with availability for after‑hours and emergency callouts
• Collaboration with internal teams, OEM vendors, and cybersecurity and infrastructure units
• Physical activity may include lifting and installing server hardware and components in rack environments
• Must adhere to operational, security, and safety standards

• Server uptime and SLA compliance
• Mean Time to Repair (MTTR) and First‑Time Fix Rate
• Accuracy of warranty and CMDB reporting
• Timeliness of quarterly reporting and recommendations
• OEM coordination effectiveness and response adherence

Email Us:  - Only qualified applicants will be contacted.