Deskside Support
Job in
Batavia, Kane County, Illinois, 60510, USA
Listed on 2026-02-08
Listing for:
TECEZE
Full Time
position Listed on 2026-02-08
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, Technical Support, Network Administrator
Job Description & How to Apply Below
Responsibilities
- Patch phone ports to switch as needed
- A periodic (minimum twice weekly) visual check of the IDF rooms for cooling and power status (specifically UPS alarms and PDU health)
- Troubleshoot issues with fiber links between switches – Able to visualize errors and communicate to remote technical teams
- Troubleshoot and replace network switch chassis blades when required
- Assist network and data center admins (Internal, Customer and Vendor) as required during the course of technical troubleshooting
- Basic knowledge of Monitoring tools such as Solarwinds, etc.
- Basic knowledge of ITSM tool preferably Service Now
- Basic knowledge Backup technologies preferably EMC Avamar
- Basic knowledge of Operating Systems
- Windows 2003 servers Enterprise/Standard Edition, UNIX & linux - Basic knowledge about Windows 2003 Active Directory structure, MS Exchange 2003 and File/Print Server
- Experience in SLA based environment
- Knowledge to understand Monitoring Tool outcome
- Basic Knowledge of Network Devices such as Switches, Routers, Wireless Access Points preferably CISCO, Riverbed
- Basics knowledge / understanding of assigning switch ports to specific VLANs
- Basic troubleshooting of Avaya VOIP phones (knowledge on basic configuration)
- Good to have understanding of any Data Center Infrastructure Management Application
- Basic Knowledge of Monitoring tools such as Solarwinds, etc…
- Networking and Operating System basics
- Basic knowledge about Hardware like Servers, Storage devices
- Basic knowledge of ITSM tool preferably Service Now
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