SCCM Engineer

Job Summary

NTT DATA is providing Managed Services support in the areas of desktop and asset management for our client based in Batavia, IL. This position is for a Desktop Engineer who will be responsible for the customer's SCCM Environment, desktop imaging of Windows 10/11 laptops, desktop, and virtual desktops and Mac Book’s. Desktop Engineer will also be responsible for conducting vulnerability management review and remediation activities in accordance with directorate guidance and policies.

At NTT DATA, we are looking for a Desktop Engineer with in-depth knowledge in operations and engineering functions of desktop operating systems and other workplace technologies like Windows 10/11, Ivanti, MacOS, Citrix, SCCM, GPOs, Active Directory, Digital Signage, and Infrastructure/Enterprise Support for our client based in Batavia, IL.

• Deploying, creating, and maintaining client desktop images, configuration, software distribution, and patching.
• Extensive knowledge of software packages used in images for endpoint security, basic operations, productivity and management e.g. McAfee, Symantec, O365, RDP.
• Strong troubleshooting capabilities to develop and continuously refine processes to improve endpoint functionality and stability.
• Ensure that the network and connectivity issues are clearly identified and fixed.
• Develop enhanced production monitoring and additional capabilities.
• Ensure that the desktops, mobile devices, tablets, and BYOD devices are updated with latest patches, ensuring security and latest features to be available.
• Manage project deliverables and support services such that all the SLA's are met for every measuring period.
• Ensure contractual deliverables are provided and performance SLA’s are achieved.
• Responsible for providing Tier III support to internal customers by processing incidents and service requests that arrive at the technical help desk.
• Use Service Now to track, record, and maintain all Incidents and Change requests while maintaining internal and customer facing documentation in the Knowledge Base.
• Knowledgeable and have used vulnerability management tools such as Tenable SC and is able to interpret vulnerability management output/scan results and develop remediation activities to be presented to change management and cyber teams.

• Undergraduate degree.
• Minimum 5 years of experience managing client infrastructure and assets including desktops, tablets, and mobile phone.
• Minimum 3 years of experience in Powershell ADT & Scripting.
• Minimum 5 years of Information Technology experience in technical solution design, Windows desktops, MacOS desktops, Citrix Workspace and/or other virtualization solution.

• Proven reporting experience and capabilities in Service Now or similar ITSM system.
• IT
  
  Certifications:
  
  MCITP, MCSA, MCA, Red Hat, Linux, or equivalent.
• DoD 8140 Security Certification; COMPTIA IT certification (A+, Net+, Linux+ etc.).
• Experience in supporting hybrid cloud environment.

NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this role is $91,872 - $137,808. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.